The federal government is taking notice of lessons learned in the private sector. With Oracle RightNow CX Cloud Service products, organizations in the public and private sectors experience dramatic, measurable results.
This white paper outlines how government agencies can rise to meet these challenges by adapting eight customer service best practices to their own situations—fulfilling customer expectations in the process and complying with internal mandates, improving staff morale, and gaining deeper insight into conditions that have an impact on the agency mission while increasing productivity and reducing costs.
This white paper covers three facets of a customer experience strategy that will operationalize social media in your organization: the social Web, social knowledge management, and the social contact center.
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' needs efficiently.
The following seven power lessons are derived from real-world experiences of successful customer experience leaders. By applying these lessons, you can better ensure the success of your company's customer experience initiatives.
Containing 10 tips based on best practices gleaned from industry analysis and direct experience with thousands of cloud deployments, this paper draws on conversations with CIOs, program and project managers, IT directors, engineers, developers, administrators, and more—across all industries and in organizations of every size.