Oracle Planning and Budgeting Cloud Service helps organizations overcome the challenges of planning in unpredictable operating conditions and enables them to rapidly adopt a world-class planning solution with the simplicity of cloud.
The federal government is taking notice of lessons learned in the private sector. With Oracle RightNow CX Cloud Service products, organizations in the public and private sectors experience dramatic, measurable results.
This white paper outlines how government agencies can rise to meet these challenges by adapting eight customer service best practices to their own situations—fulfilling customer expectations in the process and complying with internal mandates, improving staff morale, and gaining deeper insight into conditions that have an impact on the agency mission while increasing productivity and reducing costs.
This white paper covers three facets of a customer experience strategy that will operationalize social media in your organization: the social Web, social knowledge management, and the social contact center.
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' needs efficiently.
With his executive order, President Obama is empowering government agencies to move forward, as their private counterparts have done, to foster new, better, and more quickly forged relationships with their constituencies. Raising the bar, this order can help federal executives close the gap between service expectations and delivery in a profoundly meaningful way.
The following seven power lessons are derived from real-world experiences of successful customer experience leaders. By applying these lessons, you can better ensure the success of your company's customer experience initiatives.
Containing 10 tips based on best practices gleaned from industry analysis and direct experience with thousands of cloud deployments, this paper draws on conversations with CIOs, program and project managers, IT directors, engineers, developers, administrators, and more—across all industries and in organizations of every size.
The 2011 Customer Experience Impact (CEI) Report explores the relationship between consumers and brands. Based on a survey* commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.
In September 2011, RightNow Technologies commissioned independent research to examine how UK consumers are feeling about their interactions with UK businesses. The study took the temperature of 2,023 adults aged 16+ within Great Britain to gage the current state of customer experiences and the consequences to brands of poor customer experiences.
In 2011 RightNow (acquired by Oracle in March 2012) commissioned a study exploring Australian and New Zealand consumer opinion about customer experiences. The survey focused on seven key industries and investigated consumer satisfaction levels following interactions with each.
Oracle Social Network is a secure enterprise collaboration and social networking solution for business. With Oracle Social Network, individuals can stay informed of business activities and drive productivity with purposeful social networking. Oracle Social Network provides a unique experience that includes integration with enterprise applications and business process that drives adoption and participation for increased productivity.
Joyce Westerdahl shares the story of how Oracle’s HR organization built a very strategic HR function—away from the administrative back office—to drive Oracle’s business.