Demos and Videos

Service

Oracle Cloud Customer Service and Support: Great Experiences
Want to acquire more customers, and retain them more efficiently? With Oracle customer service and support on the cloud, differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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Webcast: Next Generation Chat
The Growth of Online Chat

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Webcast: Turning Customer Service into a Brand Differentiator
Customer expectations are evolving and customers are demanding more and better service.

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NZ Post Improves Customer Experience with Oracle RightNow
Oracle RightNow enables NZ Post's business objectives by giving them tools to look at customer interactions across different channels at real-time.

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The CX Revolution: Customer Service in the Cloud
Learn more about Oracle's CX Revolution...

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The Business Value of CX: Attracting New Customers
Delivering the type of experience your customers want.

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The Business Value of CX: Keeping Your Customers
Great customer experience drives loyalty, advocacy, and thus more value for your business.

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The Business Value of CX: Deliver a Great Customer Experience
Markets have become commoditized and there is less price differentiation. The only main differentiating factor for your brand is customer experience. 

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Empowering People - Powering Brands: Empower Your Agents
Your agents are your front line. Happy employees drive happy customers.

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More customer success story videos
Watch the video to see how multiple customers are benfiting from Oracle Service Cloud

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Oracle Service Cloud
Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

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Oracle Policy Automation (OPA)
Learn about Oracle Service Cloud’s Policy Automation capabilities. Leverage policy-driven personalized guidance and interactive forms to better engage with online customers.

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