The utility industry is transforming. Arguably, it's the greatest transformation since electricity, gas, and water were first delivered to the doorsteps of homes and workplaces. Today, utility companies move quickly to digital business models, reinvent their processes, reskill their workforces, drive toward customer centricity, and use dual innovation as the blueprint for success.
Utilities trying to reinvent themselves as digital enterprises have found it hard to scale up from digital pilots. Adopting digital ways of working, adding talent, and modernizing IT will hasten transformation.
The value of customer experience for utility companies is changing, unlocking new revenue opportunities and competitive differentiation. The pressure is on for incumbent utilities to transform how they interact with their customers to find their place in this evolving market.
Oracle's Digital Dialogs solution enables utility companies to personalize their engagement with customers and make their services more valuable, leading to an increased share of wallet from innovative, intelligent, digital customer experiences.
Empower utilities to aggregate and prioritize customer sentiments to proactively address their concerns and needs. Enable utilities to process new leads and requests, allowing for faster business development and customer satisfaction.