The same support team who supported RightNow's products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone number, email, and website links remain the same.
As we progress through the integration of RightNow Support within Oracle Customer Support we will provide advance notice to you about any changes.
Oracle continues to innovate our maintenance program to provide applications environments with high availability.
Monthly Application Release Updates
• Duration is typically 8 - 12 hours. • Start time is typically Friday at 9pm local data center time (Thursday at 9pm local data center time for Middle East patching).
Oracle Customer Support can advise you of your maintenance window. • Once per month for production environments, typically at the end of the third calendar weekend. • Once per month for non-production environments, typically at the end of the first calendar weekend.
Customer Initiated, One-Off Patches
• Approved as an exception where patching is deemed critical. • Applied during the emergency patching window, starting at 9pm local data center time.