Social Engagement and Monitoring

Engage on What is Important to Your Consumers

Shift to a new type of customer relationship by listening to what customers are saying with the industry's leading social engagement and monitoring platform

Capture

Filter, automatically categorize, and capture relevant actionable opportunities

Monitor

Market-leading listening quality allows deep filtering to discover relevant insights and trends

Engage

Listen to the right social conversations that impact your organization, then route them to the right team and track the progress

Measure

Measure key indicators and trends to improve social efficiencies all from a single interface

Data Accuracy
Categorization

95% categorization accuracy

Filters and Theming

Granular filters, auto theming

Scale

Processes millions of messages daily


Engagement
Conversations

Have conversations and improve relationships centrally

Respond Rapidly

Monitor, react, and engage in conversations with your audience 24/7

Reduce Risk

Understand your customer needs, and optimize ROI


Analytics
Real-time

Make real-time analysis on dashboards

Drill Down

Use multiple metrics to slice and dice data

Integration with 3rd Party Data

Assimilate third-party analytics for a comprehensive analysis of your audience


Contact Us
Contact Us
Chat Now
Chat Now
Contact Us
×
Call us now
1-800-633-0738

Technical Support
Get help from Oracle Support

Oracle Cloud Discussion Forums
Get help from the Oracle Cloud community