Service

Service Cloud Customer Successes
These customers have realized the benefits of utilizing the features of Oracle Service Cloud
“Customer experience is the new sales frontier. Our success is based on product strength and high quality customer-experience. That experience is determined in the contact center, and Oracle RightNow cloud-based customer-experience solutions help us provide a superior experience, every time.”
Alex Marxer
President
ResortCom International
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“We like that Oracle RightNow is cloud based and always one step ahead in developing new features in the CRM applications that we can leverage to make our customers’ experience better, easier, and seamless."
Tim Bechtold
Vice President of Customer Service
Jackson Hewitt Tax Service, Inc.
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“Oracle RightNow has been at the core of New Zealand Post’s transformation journey for years, and plays a key role in the success of our customer experience strategy. We gained a single view of customer interactions, reduced chat handling time by 25% and improved our agent productivity by 10%.”
Russell Stephens
Head of Customer Channels
New Zealand Post
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“Oracle RightNow Web Self Service Cloud Service is the best solution for providing knowledge-based answers and publishing them in a controlled manner. Our customer service quality has increased sharply, since our service professionals only have to resolve cases that Oracle RightNow’s knowledge database cannot yet help."
Gerhard W├Ârner
Manager Customer Service and IT
Garmin Deutschland GmbH
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“Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.”
Robert Saurer
Director of Customer Care and Marketing
The Boston Globe
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"Oracle RightNow helps us to deliver superb customer experience and is integral to our vision of presenting a personal, responsive, and customer-focused brand."
Helen Ellis
Director, Customer Experience
PhotoBox
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