To take full advantage of Service Logistics Cloud functionality, users need to be properly licensed based on their role.
Service Agent: Must have an Oracle Engagement Cloud license. This will enable users to order parts for a service request using the new Service Logistics Cloud screens at no extra cost.
Service Technician: Must have an Oracle Field Service Cloud license. This will enable users to order parts, receive shipped parts, and debrief parts and labor at no extra cost.
Parts Managers and Handlers: Must have an Oracle Supply Chain Execution Cloud license. This will enable users to pick and ship parts for sales orders and internal material transfers for service parts.
Field Service Coordinators/Administrators: Must have an Oracle Order Management Cloud license. This will enable users to review and submit charges for invoicing (if no such role exists, a minimum of Order Management Cloud is still required).
Service Contract Manager: Must have an Oracle Service Contracts Cloud license to author service contracts.
Oracle Integration Cloud Services: One hosted environment is required for Field Service Cloud integration.