Service Center

Manage Service Issues
Easily track service requests for customers and partners, even as they traverse across multiple channels.
Utilize an Omnichannel Solution
Stay organized and manage all real-time channels in one location.
Leverage Knowledge Management
Provide the most relevant answers to agents from all sources across global organizations.
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Click here for more information on Oracle Engagement (Sales and Service) Cloud.

Field Service

Route and Schedule
Improve service using a time-based, predictive, self-learning routing engine powered by patented technology.
Manage, Dispatch, and Locate Workforce
Manage field service compliance, dispatch mobile workers timely and efficiently, and proactively react to changes in the field with the real-time location of each mobile worker.
Go Mobile
Equip the field with a highly configurable solution that increases worker productivity and provides real-time updates to the back office and peers.
Collaborate with the Field
Enable the ability for employees to accept inventory transfers, job assignments, and share location information with the click of a button.

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Click here for more information on Oracle Field Service Cloud.

Optimized Parts Logistics

Order Parts
Easily check availability and order a service part from within a service request.
Fulfill Part Orders
Ensure the right part is sent to the right place quickly to resolve your customer's issue.
Manage Trunk Stock
Enable field service technicians to easily order, receive, transfer, and reserve parts for their trunk stock, ensuring they always have the right parts to perform their work.
Initiate Returns
Initiate customer returns while within a service request.

Service Debrief

Review Charges
Properly review charges for parts, labor, and expenses incurred while performing the service.
Adjust Charges
Easily make any necessary corrections and/or updates to charges for parts, labor, and expenses, ensuring accurate billing, along with proper cost recording and asset updates.

Cost Capture and Billing Initiation

Initiate Customer Billing
Submit reviewed charges to billing in order to receive timely payment for services rendered.
Capture Service Costs
Ensure service costs are properly captured and recorded. You can then analyze costs and drive profitability improvements in your service business.
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