Oracle Service Cloud Digital Customer Service

Oracle Service Cloud Digital Customer Service enables visitors to find answers online from any device.

Oracle Field Service

Oracle Field Service Cloud Service is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while enabling your field service organization.

Oracle Service Cloud Platform

In this complex, ever-changing world, every interaction matters. To deliver customer experience excellence, you need to rapidly adapt to evolving business needs; provide consistent and insightful interactions; and deliver proven, reliable service. That’s where Oracle Service Cloud Platform excels.

Modern Customer Experience: Engaging the Voice of Smart Things

Learn how to drive customer engagement through insights captured from the Internet of Things technology.

Oracle Field Service Capacity Cloud Service

Does your field service operation have a reliable metric for how much work it can accomplish in a single day? With Oracle Field Service Capacity Cloud Service, you see exactly how much work can be completed each day based on available resources. Get the insight to focus your field resources on the work that’s most critical to your business.

Oracle Field Service Collaboration Cloud Service

When your field workforce is more connected, employees are more empowered to solve problems, self-manage, and work as a team to provide outstanding customer service. With Oracle Field Service Collaboration Cloud Service, you can streamline communication between all members of your field team.

Service: Oracle Field Service Cloud Enterprise

Oracle Field Service Cloud Enterprise is built on time-based, self-learning, and predictive technology, empowering you to solve your unique business problems while evolving your field service organization.

Oracle Field Service Customer Communication Cloud Service

Customers are vital to your business and satisfaction is a critical metric that can make or break your bottom line. Keeping customers informed is simplified when you can automate communication. Oracle Field Service Customer Communication Cloud Service gives customers more choices, more flexibility, and more information.

Oracle Field Service Forecasting Cloud Service

How do you determine future demand for field work? Is your planning based on the capacity you have rather than based on accurate demand predictions? Oracle Field Service Forecasting helps you take planning a step further: understand future demand and make more intelligent staffing decisions to ensure that you’re always prepared to meet the needs of your customers.

Oracle Field Service Mobility Cloud Service

At the core of every field service operation are the mobile employees who must serve customers face-to-face, in the most efficient manner possible. Empower field employees with everything they need to succeed in the field, delivered to their mobile device through a powerful browser-based mobile application. Oracle Field Service Mobility Cloud Service provides instant access to accurate information for outstanding productivity.

Oracle Field Service Routing Cloud Service

Does your field service operation need precise routing to provide outstanding customer satisfaction while reducing costs? Leverage Oracle Field Service Routing Cloud Service—the industry’s only time-based, predictive routing engine—to get the right mobile employee to the right job at the right time, every time.

Oracle Field Service Smart Location Cloud Service

Managing an efficient field service operation means knowing where your field resources are located and how efficiently they’re getting to appointments. Oracle Field Service Smart Location Cloud Service provides reliable resource location, allowing you to see the real-time location of all field employees, not just vehicles.

Oracle Service Cloud HIPAA Cloud Platform Service

The HIPAA Cloud Platform Service leverages the Oracle Service Cloud Platform environment to provide enhanced controls designed to assist customers in protecting the confidentiality, integrity, and availability of electronic Protected Health Information (ePHI).

Oracle Service Cloud Platform PCI Cloud

Oracle Service Cloud offers a PCI-certified cloud service as an extension of its software-as-a-service (SaaS) offering. Safeguarding credit card information and maintaining compliance with the Payment Card Industry (PCI) Data Security Standards (DSS) is a requirement for enterprises and government agencies that accept, process, and/or store credit card information.

Oracle Field Service Core Manage Cloud Service

At the heart of Oracle Field Service Cloud is Oracle Field Service Cloud Core Manage. This module provides the tools that empower you to manage field operations centrally from a single interface, improving visibility, on-time arrival, and efficiency.

Oracle Field Service Cloud Street-Level Routing

Oracle Field Service Cloud's street-level routing includes point-to-point drive time calculations and turn-by-turn directions, further enhancing the industry's most powerful and configurable routing/scheduling engine.

Oracle Field Service Cloud Contingent Worker

With Oracle Field Service Cloud's Contingent Worker service, it is much easier to configure mobile resources based on their status within the organization. Users can quickly define and identify in-house resources, dedicated contractors, and/or contingent workers, allowing easier management of hybrid workforces.
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