See how specialty tea brand Special.T by Nestle leverages the Oracle Service Cloud to deliver premium customer experiences over all channels and how it empowers tea experts in the contact center with intuitive tools and consistent data.
Cincinnati Bell wanted a dispatch platform they could grow with and they would never outgrow. Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
"We were looking for a platform to support our business model, and Oracle Service Cloud met our needs. The goals we set have already been surpassed. Comparing January and February 2015 to January and February 2016, our business grew by 35%."
"Oracle Service Cloud gives us a competitive edge by providing relevant, personalized, fast, multichannel customer care. With increased visibility into our clients' needs, we can identify improvements, create new content, and immediately respond to inquiries while optimizing our customer care."
Head of Contact Center & Online Customer Experience
Prince's Trust helps struggling youth get back into work, education, and training. Hear how they are using Oracle CX Cloud to revolutionize employee roles and foster best practices, allowing workers to spend more time with the youth they serve.