Service Cloud Customer Success

These customers have realized the benefits of utilizing the features of Oracle Service Cloud. For even more customer stories, click here.
Hear from Jim Flatt how D+M used Oracle Service Cloud to transform customer service and change its entire business.
See how specialty tea brand Special.T by Nestle leverages the Oracle Service Cloud to deliver premium customer experiences over all channels and how it empowers tea experts in the contact center with intuitive tools and consistent data.
Cincinnati Bell wanted a dispatch platform they could grow with and they would never outgrow. Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Kent County Council adopted the Oracle Service Cloud solution to efficiently manage workload and flex resources to create a better customer experience and a higher productivity rate for its agents.
PSA Group succeeds with Oracle Service Cloud by reducing average handling time more than 75%, increasing productivity more than 50%, and increasing the number of hot leads by more than 400%.
"You have to understand data really well to create the best experiences for the customer."
 
Ratnakar Lavu
Executive Vice President of Digital Technology
Kohl's
"We were looking for a platform to support our business model, and Oracle Service Cloud met our needs. The goals we set have already been surpassed. Comparing January and February 2015 to January and February 2016, our business grew by 35%."
 
Leonardo Gaete
Head of IT and Cybersecurity Projects
Santander Consumer Finance
"Oracle Service Cloud gives us a competitive edge by providing relevant, personalized, fast, multichannel customer care. With increased visibility into our clients' needs, we can identify improvements, create new content, and immediately respond to inquiries while optimizing our customer care."
 
Ángeles Guillén
Head of Contact Center & Online Customer Experience
Barceló Hotels & Resorts
Prince's Trust helps struggling youth get back into work, education, and training. Hear how they are using Oracle CX Cloud to revolutionize employee roles and foster best practices, allowing workers to spend more time with the youth they serve.
×
Call us now
1-800-633-0738 (United States)

Contact
×
Call us now
1-800-633-0738 (United States)

Technical Support

Oracle Cloud Discussion Forums