Delight Your Customers with Service Cloud

Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.
 

Connect Engagements

Be consistent as engagements move across channels.
 

Understand Needs

Infuse actionable insight for greater customer value.
 

Solve Problems

Deliver the right answers at the right time, every time.
 

Delight Customers

Provide reliable, adaptive experiences anywhere.
 

Highlights

Take Customer Experience into the Digital Future
See how your business can benefit from a digital transformation and take advantage of a free innovation session with the Oracle CX team.
The Forrester Wave: CRM Suites, Q4 2018
Oracle CX Cloud is a leader in The Forrester Wave: CRM Suites, Q4 2018.
It's Not Me. It's Definitely You.
Are you losing your patience with some customer service agencies? See what it takes to get service right.
Rush Hour Routing - How Oracle Field Service Cloud Changes the Game
Companies may encounter obstacles while trying to get their field resources on site quickly and efficiently. See how Oracle Field Service Cloud can help with any combination of predictive travel, real-time traffic, and street-level routing.
4 Key AI Innovations That Made a Splash in 2018
As 2018 draws to a close, we're looking back at the year's biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs to healthcare.
The Hidden Side of CX Enhancements That Boosts ROI and Investment Payback
When you're considering a CX investment, look at what your company will earn by enhancing the day-to-day job satisfaction of your most important asset: your people.
Comparing the Cost of Customer Service Software - Cloud vs On Premises
What style of customer service software technology is best for your business? Consider the pros and cons and cost considerations of on-premises and cloud solutions.
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