Oracle Service
Deliver intelligent, responsive service at scale with embedded AI, connected operations, and industry-specific workflows.
Deliver intelligent, responsive service at scale with embedded AI, connected operations, and industry-specific workflows.
Discover how you can deliver perfect experiences across every touchpoint with Oracle CX.
Customer service and support technology leaders can consult this report to help identify the service technology suite that best fits their needs.
Learn cutting-edge best practices for service delivery, including how AI and automation are transforming the way service teams operate. Explore our on-demand webcast catalog for insights.
Empower customers to resolve issues on their own with intuitive, AI-enhanced self-service.
Help your service team work faster and resolve more issues—without scaling headcount.
Drive responsive, efficient field service—powered by real-time data and AI-optimized logistics.
Streamline employee support with a unified service platform spanning HR, IT, marketing, sales, finance, legal, and operations.
Learn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more.
Oracle’s AI agents are built into the service flow, triaging requests, drafting responses, generating knowledge, and automating outcomes across channels.
From digital self-service to field operations, Oracle connects customer, asset, and operational data on a common platform. No integration patchwork required.
Agents, dispatchers, and technicians work in intuitive, role-based workspaces that surface what matters, when it matters—without context switching.
Oracle Service is part of the Fusion Cloud Applications suite, connecting service operations with ERP, supply chain, and project data to deliver full-lifecycle support.
Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.
We've compiled the secrets to our people, process, and systems strategy. And we want to share them with you.
