Order Management

Your customers deserve perfect fulfillment of their orders. To achieve that goal, you need a central order hub to validate order information for completeness, price the order correctly, promise delivery accurately, plan the fulfillment for efficiency, automate the process as much as possible, and keep on top of all exceptions. Oracle Order Management Cloud is preintegrated with other Oracle Cloud applications to provide you with a complete omnichannel order-to-cash solution. Order Management Cloud also provides flexibility to integrate with your existing systems and configure the seeded order fulfillment processes to suit your specific business needs. These capabilities allow you to achieve lower implementation costs, higher customer satisfaction, lower fulfillment costs, and faster time to revenue.
 

Omnichannel Order to Cash Management

Order Capture
Capture, configure, and price orders. Let your users easily configure the system to meet your changing business needs.
Single Face to Customer
Leverage your current IT investments and consolidate quotes and orders from all your channels and existing systems.
End-to-End Capability
Automate, monitor, and manage the process from order capture to settlement to post-sales care.

Order Orchestration and Visibility

Pre-Seeded Processes
Enable drop-ships, back-to-back, capable-to-promise, configure-to-order, and more, while tailoring new processes to meet your needs.
Touchless Orchestration
Define and execute order fulfillment processes for products as well as services on the same order.
End-to-End Visibility
Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics.

Exception Resolution

Monitor
Keep tabs on fulfillment tasks and resolve issues before they affect customer commitments.
What-if Analysis
View and evaluate various options before picking the best one.
Order Changes
Define and enforce rules for changing orders.
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