FAQ

DaaS for Sales (Soc Data & Ins)

What challenges does Oracle DaaS for Sales address?

Enterprise companies, as a part of their customer experience (Sales, Service, and Marketing) strategy, are constantly dealing with the problem of a very high volume rate-of-change in information about accounts, contacts, etc. This problem similarly exists in other domains such as human capital management, supply chain management, risk and compliance, etc. Examples include:
  • Curated reference data in the context of a data steward: “The address and industry classification of many accounts is missing! Most of my contact phone numbers are out of date!”
  • Social reference data in the context of a sales rep: “Almost every account of mine has multiple social handles. I need access to social handles for all my contacts just like how I see their traditional contact details such as email and phone on a business card.”
  • External Insights about common business entities in the context of a sales, marketing, or service rep: “To be effective I need to know curated and contextual (about my products and contacts) insights before reaching out to my accounts, setting a meeting, or contacting a candidate for recruiting.”

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What is Oracle DaaS for Sales and what does it offer?

Oracle DaaS for Sales is an Oracle Cloud offering that caters to the enterprise need for curated reference data and contextual social insights about common business entities and their transactions. The service provides:
  • Data about common business entities such as companies (e.g. accounts) and contacts.
  • Reference data (e.g. Dun & Bradstreet, social handles) and insights (e.g. account/brand sentiment, purchase intent).
  • Integration with Oracle Sales Cloud Account Center and Customer Data Management to keep a single, clean view of the customer.
  • The ability to import new, match, and clean existing accounts and contacts real-time or in a high volume process.

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What's in this release of Oracle DaaS for Sales?

This release of Oracle DaaS for Sales provides:
  • Access to over 240 million Dun & Bradstreet global data about companies and contacts.
  • The ability to browse, search, and export data based on industries, companies, size (revenue, employees), job titles etc.
  • The ability to save search criteria for future access and reuse.
  • Access to a standalone web application.
  • Data that's ready for integration with apps such as Sales Cloud.
  • Automatic synchronization of data with Sales Cloud.

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What is next in the roadmap of the Oracle DaaS for Sales?

Trusted B2B Commercial Data about Companies and Contacts: Curated master reference business directory and contextual social insight service of commonly used business entities, made available at-scale through modes that are industry-standards for data exchange, and multi-domain, ready to be consumed within cloud and on-premise applications.

Company Hierarchy: Export and enrich company family hierarchies to better understand corporate hierarchies, identify key decision makers, and drive sales.

Contact Match: Email Address, Social Handle, and Phone Number-based matching to increase contact matching rate.

D&B Match Reference Data: Match company records using D&B matching engine.
Oracle Marketing Cloud: Integration with Oracle Marketing Cloud to improve prospecting and find new customers.

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