FAQ

DaaS for Sales (Soc Data & Ins)

What challenges does the Oracle Social Data and Insight Cloud Service address?

Enterprise companies, as a part of their customer experience (Sales, Service, and Marketing) strategy, are constantly dealing with the problem of a very high volume rate-of-change in information about Accounts, Contacts, etc. This problem similarly exists in other domains such as human capital management, supply chain management, risk and compliance etc. Examples include:

  • Curated reference data in the context of a data steward: “The address and industry classification of many accounts is missing! Most of my contact phone numbers are out of date!”
  • Social reference data in the context of a sales rep: “Almost every account of mine has multiple social handles. I need access to social handles for all my contacts just like how I see their traditional contact details such as email and phone on a business card.”
  • External Insights about common business entities in the context of a sales, marketing, or service rep: “To be effective I need to know curated and contextual (about my products and contacts) insights before reaching out to my accounts, setting a meeting, or contacting a candidate for recruiting.”

top

top


What is the Oracle Social Data and Insight Cloud Service and what does it offer?

It’s an Oracle Cloud offering that caters to the enterprise need for curated reference data and contextual social insights about common business entities and their transactions. The service provides:
  • Data about common business entities such as companies (e.g. accounts) and contacts.
  • Reference data (Dun & Bradstreet, social handles) and insights (e.g. account/brand sentiment, purchase intent).
  • Integration with Oracle Sales Cloud Account Center and Customer Data Management to keep a single, clean view of the customer.
  • The ability to import new, match, and clean existing accounts and contacts real-time or in a high volume process.

top

top


What's in this release of Oracle Data and Insight Cloud Service?

This release of Oracle Social Data and Insight Cloud Service provides:

  • Dun & Bradstreet data about companies and contacts
  • The ability to browse, search, and export data based on industries, companies, size (revenue, employees), and job titles etc.
  • The ability to save search criteria for future access and reuse
  • Access to a standalone web application
  • Data that's ready for integration with apps such as Sales Cloud

top

top


What is next in the roadmap of the Oracle Data and Insight Cloud Service?

To offer a curated master reference business directory and contextual social insight service of commonly used business entities. To make it available at-scale through modes that are industry-standards for data exchange, and multi-domain, ready to be consumed inline within cloud and on-premise applications.

top

top


Contact Us
Contact Us
Chat Now
Chat Now
Contact Us
×
Call us now
1-800-633-0738

Technical Support

Oracle Cloud Discussion Forums