FAQ

Sales

How does Oracle Sales Cloud fit into Oracle’s Customer Experience (CX) portfolio?

Oracle Sales Cloud is part of a comprehensive customer experience solution that is tightly integrated and advanced. With many pre-built cloud and on-premises integrations, you can choose the capabilities you need and quickly be operable with a tailored solution.

With prebuilt integrations you can:
  • See a contact’s digital profile within Oracle Sales Cloud (Marketing Cloud integration).
  • Manage the complete lead-to-opportunity-to-quote process on your tablet and laptop (CPQ Cloud integration).
  • See service issues within the Oracle Sales Cloud customer 360 (Service Cloud integration).
  • Navigate quickly from Oracle Sales Cloud’s Customer Center or opportunity records to Siebel quotes (Siebel integration).

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Can I access Oracle Sales Cloud from my smartphone?

Oracle Sales Cloud is designed for on-the-go sales teams. Purpose-built smartphone apps help sales reps stay productive no matter where they are.

The Oracle Sales Cloud Mobile app offers a robust smartphone solution that you can use to prepare for customer meetings, log calls, work critical opportunities, and update forecasts.

The Oracle Sales Cloud Call Report app is a task-driven app that you can use to record key sales activities and update related opportunity data in one minute or less.

Oracle Voice is a speech-driven mobile app that acts as your personal assistant, enabling you to quickly update and view information about your opportunities, contacts, notes and activities.

Oracle Mobilytics provides sales executives with unprecedented, mobile business intelligence on sales opportunities, pipelines, forecasts, and sales team performance.

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How does Oracle Sales Cloud improve sales rep productivity?

With a visual, easy-to-use UI complemented by purposes-built mobile apps, Oracle Sales Cloud offers a no-training user experience.  Sales reps can save time and sell more by using tools such as:
  • Guided selling
  • Product recommendations
  • Sales productivity dashboards
  • Efficient call reporting

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How can Oracle Sales Cloud improve team communication?

Oracle Social Network is embedded in Oracle Sales Cloud and the Oracle Sales Cloud Mobile app making it possible for real-time collaboration anytime, anywhere.  Sales teams both internally or with channel partners, can use social conversations to:
  • Share critical information
  • See what has been updated on accounts, contacts, leads, and opportunities
  • Collaborate on and annotate shared documents
  • Share reports, email, photos, videos, and recordings
  • Recognize accomplishments and build momentum with the team

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Can I customize Oracle Sales Cloud?

Oracle's standards-based, open, and flexible platform makes it easy to rapidly build and deploy rich applications or integrate with and extend Oracle Sales Cloud. Oracle’s configuration and customization toolset enables business users to tailor Oracle Sales Cloud to meet the unique needs of each business in an easy-to-maintain Software-as-a-Service (SaaS) environment. Oracle’s Platform-as-a-Service (PaaS) solutions provide development and runtime platforms that can be used to enrich and extend Oracle Sales Cloud and offer products to enhance sales team collaboration. Pre-built cloud and on-premises integrations offer complete solutions for sales teams.

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Does Oracle Sales Cloud integrate with my email application?

Oracle Sales Cloud integrates with both Microsoft Outlook and IBM Notes.  This enables your team to use Oracle Sales Cloud data and capabilities using the email system they are already familiar with.  Whether you are online or offline, Oracle Sales Cloud for Outlook allows you to access and work with your Sales Cloud data.  Administrators can easily deploy and automatically upgrade Oracle Sales Cloud for Outlook for your entire sales fleet.  And with IBM Notes, you can link emails, meetings, and to-do's to the right contact, account lead, or opportunity in Oracle Sales Cloud.

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Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?

Oracle Sales Cloud Partner Relationship Management (PRM) enables Channel Account Managers and Partners to share leads, register deals, attach quotes, and sell more with streamlined channel execution. With our easy-to-use partner web portal, KPI-driven dashboard, and lead-to-quote workflow, you can quickly onboard partners, distribute leads to partner territories, review deal registrations, and monitor channel pipeline sales.

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How does Oracle Sales Cloud help sales managers drive performance and increase sales?

Oracle Sales Cloud Sales Performance Management enables companies to be more flexible, accountable, and responsive to improve sales effectiveness and achieve targeted revenue goals. With productivity and training tools for sales reps, on-boarding and ramp-up costs are significantly reduced. Oracle Sales Cloud’s advanced incentive compensation, quota, and territory management tools offer process automation and advanced planning capabilities that help sales managers and sales operations staff efficiently align individual sales rep goals with the overall sales strategy.  Some of these tools include:
  • Compensation plan automation for cash and non-cash incentives
  • Territory modeling with what-if analysis
  • Top-down and bottom-up quota planning
  • Sales performance dashboards with scorecards and leader boards

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Does Oracle Sales Cloud offer solutions tailored for specific industries?

Designed in close collaboration with Oracle customers, Sales Cloud Industry Solutions are industry-specific reference architectures pre-configured and built on the Sales Cloud platform.  You can tailor these industry solutions further using the same set of configuration and customization tools that you are already using to meet your unique business needs:
  • High Tech and Manufacturing
  • Financial Services – Retail Banking
  • Communications
  • Consumer Goods – Retail Execution & Trade Promotion Management

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