FAQ

Sales

How does Oracle Sales Cloud fit into Oracle’s Customer Experience (CX) portfolio?

Oracle Sales Cloud is part of a comprehensive customer experience solution that is tightly integrated and advanced. With many prebuilt cloud and on-premises integrations you can choose the capabilities you need and quickly be operable with a tailored solution.

With prebuilt integrations you can:
  • See a contact’s digital profile within Oracle Sales Cloud (Marketing Cloud integration).
  • Manage the complete lead-to-opportunity-to-quote process on your tablet and laptop (CPQ Cloud integration).
  • See service issues within the Oracle Sales Cloud customer 360 (Service Cloud integration).
  • Navigate quickly from Oracle Sales Cloud’s Customer Center or opportunity records to Siebel quotes (Siebel integration).

top

top


Can I access Oracle Sales Cloud from my smartphone?

Oracle Sales Cloud is designed for on-the-go sales teams. Purpose-built smartphone apps help sales reps stay productive no matter where they are.

The Oracle Sales Cloud Mobile app offers a robust smartphone solution that you can use to prepare for customer meetings, log calls, work critical opportunities, and update forecasts.

The Oracle Sales Cloud Call Report app is a task-driven app that you can use to record key sales activities and update related opportunity data in one minute or less.

Oracle Voice is a speech-driven mobile app that acts as your personal assistant, helping your quickly update and view information about your opportunities, contacts, notes and activities.

top

top


How does Oracle Sales Cloud improve sales rep productivity?

With a visual, easy-to-use UI and with smartphone apps, Oracle Sales Cloud offers a no-training user experience built to make sales reps more productive.  These effective tools help sales reps save time and sell more:
  • Guided Selling
  • Product Recommendations
  • Sales Productivity dashboards
  • Efficient call reporting

top

top


How can Oracle Sales Cloud improve team communication?

Oracle Social Network is embedded in Oracle Sales Cloud and the Oracle Sales Cloud Mobile app to offer real-time collaboration anytime, anywhere.  Sales teams can use social conversations to:
  • Share critical information
  • See what has been updated on accounts, contacts, leads, and opportunities.
  • Collaborate on and annotate shared documents
  • Share reports, email, photos, videos, and recordings

top

top


Can I customize Oracle Sales Cloud?

Yes. Oracle Sales Cloud offers an agile, modern cloud that allows you to tailor for your sales team using a rich configuration and customization toolset in an easy Software-as-a-Service (SaaS) environment and then further enrich with new features and new applications using Oracle’s Platform-as-a-Service (PaaS).

top

top


What languages are supported in Oracle Sales Cloud?

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French (European), French (Canadian), German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Romanian, Russian, Spanish, Swedish, Turkish

top

top


Does Oracle Sales Cloud integrate with my email application?

Oracle Sales Cloud for Outlook offers Oracle Sales Cloud data and capabilities within the email system you use every day.  Whether you are online or offline, Oracle Sales Cloud for Outlook allows you to access and work with your Sales Cloud data.  Administrators can easily deploy and automatically upgrade Oracle Sales Cloud for Outlook for your entire sales fleet.

top

top


Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?

Yes.  Channel account managers can manage partners and indirect sales processes anywhere, anytime with simplified pages and a new dashboard.  Additionally, a simplified partner portal is available to help your partner sales reps qualify leads and register opportunities easily.

top

top


How does Oracle Sales Cloud help sales managers drive performance and increase sales?

Sales Performance Management enables companies to be more flexible, accountable and responsive to improve sales effectiveness.  Oracle Sales Cloud’s incentive compensation, territory and quota management, and sales productivity tools offer many key features that help drive sales performance:
  • Sales productivity tools including Sales Coach, Sales Lightbox, and Whitespace Analysis
  • Compensation plan automation for cash and non-cash incentives
  • Territory modeling with what-if analysis
  • Top-down and bottom-up quota planning
  • Sales performance dashboards with scorecards and leader boards

top

top


Does Oracle Sales Cloud offer solutions tailored for specific industries?

Designed in close collaboration with Oracle customers, Sales Cloud Industry Solutions are industry-specific reference architectures pre-configured and built on the Sales Cloud platform.  You can tailor these industry solutions further using the same set of configuration and customization tools that you are already using to meet your unique business needs:
  • High Tech and Industrial Manufacturing
  • Financial Services – Retail Banking
  • Communications
  • Consumer Goods – Retail Execution

top

top


Contact Us
Contact Us
Chat Now
Chat Now
Contact Us
×
Call us now
1-800-633-0738

Technical Support

Oracle Cloud Discussion Forums