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Quick Reference Guide to Transition from Oracle Sales Cloud to Oracle Engagement Cloud

As part of our commitment to provide you with a seamless application experience, Oracle Engagement Cloud is now a unified cloud providing both sales and service capabilities. If your organization has commercially arranged with Oracle to transition from Sales Cloud to Engagement Cloud, consider the tips in this document to get you started as an administrator.

Additional Resources

 

Implementation and Management Series

The videos in this series help you prepare for an implementation of Oracle Engagement Cloud (Sales and Service) and provides guidelines for effectively managing the deployment and ongoing use of the system.

Oracle Engagement Cloud (Sales and Service) Training and Certification for Customers

We see a direct correlation between trained and certified teams and successful implementation and administration of Engagement Cloud. This document points to the recommended training for implementation team members and explains how to verify that partner team members are certified.

Oracle Engagement Cloud (Sales and Service) Training and Certification Required for System Integrators

We see a direct correlation between trained and certified SI consultants and successful implementation projects. This document points to the recommended training and certification for implementation consultants and explains how to display a digital badge so customers can find it on the Verify Badges site.

Oracle Engagement Cloud (Sales and Service) Resource Centers

Resource Centers are collections of resources for a key topic. Go to a Resource Center when you want to find recommended documents, videos, and best practice materials to help you make the most of your Oracle Engagement Cloud application.

Administrator's Reference Guide to Managing Your Cloud Environment

This document describes the administrative tasks that you may need to perform after an Oracle Applications Cloud environment is provisioned to you. It also covers some aspects of generic administrative best practices that you can use to make your administrative processes effective and efficient.

Understanding Timeouts in Oracle Applications Cloud

A timeout is a concept used to maintain data integrity and security in software applications and application integrations. This document describes timeouts used in Oracle Applications Cloud and provides functional and technical information about the timeouts.
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