Transform the Future of Utility Companies

Transforming the future of utility companies requires a cloud platform to activate dual innovation. See how Oracle can help you maintain operational reliability and innovate new business models.


Industry Trends

Enable Dual Innovation for Success
The utility industry is transforming. Arguably, it's the greatest transformation since electricity, gas, and water were first delivered to the doorsteps of homes and workplaces. Today, utility companies move quickly to digital business models, reinvent their processes, reskill their workforces, drive toward customer centricity, and use dual innovation as the blueprint for success.
Digitization and Innovation
Utilities trying to reinvent themselves as digital enterprises have found it hard to scale up from digital pilots. Adopting digital ways of working, adding talent, and modernizing IT will hasten transformation.
Move Faster and Scale for Value
Exelon Corporation shares how the American Fortune 100 company is partnering with Oracle to drive innovation with a continued focus on shaping the utility of the future using Oracle Cloud solutions.
Focus on Customer Experience
The value of customer experience for utility companies is changing, unlocking new revenue opportunities and competitive differentiation. The pressure is on for incumbent utilities to transform how they interact with their customers to find their place in this evolving market.
Modernize Business Models and Processes
Scottish Water redoubles efforts to modernize their back office and unify the business on a single cloud platform with Oracle ERP Cloud.
Recruit and Attract Qualified Candidates
Engie uses Oracle HCM Cloud for business alignment, attracting a new generation of workers, revamping compensation and career development to increase retention, and improving talent management.

Industry Solutions

 
Oracle's Digital Dialogs solution enables utility companies to personalize their engagement with customers and make their services more valuable, leading to an increased share of wallet from innovative, intelligent, digital customer experiences.
Empower utilities to aggregate and prioritize customer sentiments to proactively address their concerns and needs. Enable utilities to process new leads and requests, allowing for faster business development and customer satisfaction.
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