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Customers want answers fast. No matter where they are or what device they use. Oracle Service Cloud provides a complete service solution across both assisted and self-service channels.
 
Live chat software provides an easy and effective way to engage a customer in the purchase process or when they need assistance solving an issue. With Oracle Service Cloud Chat, agents can always guide your customers to the best answers and outcomes.
 
Oracle RightNow enables NZ Post's business objectives by giving them tools to look at customer interactions across different channels at real-time.
 
Oracle Service Cloud Policy Automation enables organizations in all industries to automate service processes, policies, rules, and regulations to provide superior customer experiences across all channels.
 
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