Knowledge Management

Knowledge management is the cornerstone for great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences.
 

Proactive Answers

Authoring
Deliver compelling knowledge interactions with rich media support.
Document Control
Control knowledge articles by public, private, brand, product, and custom groups.
Versioning
Leverage versioning to see full historical data.

Enterprise Content Search

Contextual
Offer contextual knowledge without searching.
Self-Learning
Minimize knowledge maintenance with self-learning capabilities.
Federation
Search multiple information sources simultaneously and display results in a single integrated list.
Knowledge Everywhere
Embed knowledge where it's needed most: directly in a product, appliance, game console, or mobile app.

Integrated Analytics

Dashboards
Understand knowledge effectiveness, search analysis, and content analysis.
Reports
Gain insight into how knowledge is being used with detailed reports.
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