Oracle Service Cloud

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Oracle Service Cloud is a cloud service that provides businesses with case management and customer engagement solutions.

Triggers and Actions

These are the building blocks of recipes that define how they are started and what they can do.

Triggers

My Incident Changed
This trigger detects when an incident has been changed.
 
Incident Created
This trigger detects when an incident has been created.
 
My Incident Closed
This trigger detects when my incident has been closed.
 
Contact Created
This trigger detects when a new contact has been created.
 
Thread Added For Incident
This trigger detects when a thread has been added to this incident.
 

Actions

Create New Incident
This action creates a new incident.
 
Get Existing Incident
This action finds an incident.
 
Update Incident
This action updates an incident.
 
Add Note To Incident
This action adds a note to an incident.
 
Create Contact
This action creates a contact.
 
Create Task
This action creates a task.
 
Get Incident Threads
This action gets all threads of an incident.
 
Create Account
This action creates an account.
 
Update Account
This action updates an account.
 
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