Customer Experience Readiness



Watch videos that spotlight top level messages and product themes of this release.

Field Service
What's New Document
Learn what's new in this release and how to plan your upgrade by reviewing expanded discussions of new features, including capability overviews, business benefits, setup considerations and usage tips.

Release Content Documents
Review summary descriptions of each new feature and product in this release.

Release Training
The online sessions below provide an in-depth view of the release enhancements.

Web Customer Service
Community Self Service Forum
Product Documentation
Oracle’s Cloud Documentation provides detailed product guides and training tutorials to ensure your successful implementation and use of Oracle Service Cloud.

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Technical Support

Oracle Cloud Discussion Forums

Chat with us
Considering a purchase? Let one of our Sales Representatives guide you through the process and connect you to a product specialist.

Live Cloud Chat
Contact cloud advocacy team for Oracle Cloud clarifications, trial assistance, technical and functional help or any non-sales related questions. You may also find answers to common questions in FAQ of selected product.