Welcome to your gateway for all free Oracle SaaS platinum-level training and support services! This page presents a consolidated list of resources you can use to learn about your product, participate in the user community, and get help.
 

Resources for Oracle SaaS Customers

Cloud Learning
Your Oracle Cloud education begins here. With Oracle Cloud free online adoption learning, you can choose where to get started with your education into Oracle SaaS products:
Oracle LaunchPad—choose from thousands of topics to introduce you to the cloud.
Participate in Cloud Quick Start Live Events.
Get step-by-step assistance with Guided Learning Starter Packs.
Community
Arrive at your destination faster with insights from thousands of community experts and industry peers.
 
Cloud Customer Connect is Oracle's premiere online cloud community, specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.
Help
Need directions on your journey? Find help here!
Access to Knowledge — Search across Oracle's documentation and web resources. Set filters for your area of interest.
Ask a question — Pose a non-technical question to a platinum Customer Care Manager.
My Oracle Support — Interact with Oracle Support and create a service request.

About Oracle SaaS Support Services

Gone are the days when services' role for SaaS was to simply sell subscriptions, manage bundled offerings, and hope that customers adopt cloud. Today, forward-thinking companies offer more—much more. Oracle SaaS Support Services includes comprehensive technical support, customer success planning, education, implementation resources, and business and technical expertise that span the lifecycle of a customer's Oracle Applications use. This platinum-level of service is provided to SaaS service subscribers at no additional charge, along with access to a digital customer success portal.
 
For customers who need a deeper level of support, we offer Oracle Advanced Services, delivered by product, domain, and industry experts, which enable SaaS customers to design and choose tailored offerings best-suited to their business.
 

Upcoming Customer Events

Oracle Workshop: A Day with Development
Learn how Oracle's data management strategy in the Cloud, including Big Data and Data Warehousing, can help you virtualize and analyze data across various platforms. October 19, Vancouver.
Oracle OpenWorld
Oracle OpenWorld includes a portfolio of keynotes, product demos, collective learning sessions, and so much more, you won't want to miss out on today's premiere business and technology event. October 22-25, San Francisco
Oracle Code One
Choose from more than 2,200 sessions. Explore what more than 300 partners are creating with Oracle technology. Experience 2,000 innovative demos. October 22-25, San Francisco.
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Technical Support

Oracle Cloud Discussion Forums

Chat
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Considering a purchase? Let one of our Sales Representatives guide you through the process and connect you to a product specialist.

Live Cloud Chat
Contact cloud advocacy team for Oracle Cloud clarifications, trial assistance, technical and functional help or any non-sales related questions. You may also find answers to common questions in FAQ of selected product.