Service Cloud Customer Success

These customers have realized the benefits of utilizing the features of Oracle Service Cloud
“With Oracle Service Cloud, we gained an integrated knowledge-management platform to ensure consistent and up-to-date frequently-asked-questions content, enabling us to manage content more efficiently and cut overall maintenance costs by 40%.”
 
Eiji Shinohara
General Manager, Sales and Service Process Transformation Department
Business Process Transformation, Corporate Division,
Ricoh Company, Ltd.
Thomas Cook India, a leading tour and travel operator and foreign exchange provider, leverages Oracle Service Cloud to optimize and standardize customer-centric service across all service channels.
Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity, measure and optimize multi-channel delivery with analytics, and deliver a differentiated customer experience.
“Managing our customer interactions with Oracle Service Cloud enables us to move very quickly. Instead of worrying about servers and IP addresses, we can implement best practices, features, and functionalities to optimize our customers’ digital experience. The benefits of working with Oracle Cloud solutions are enormous.”
 
Pascal Monnier
IS/IT Manager
SPECIAL.T by Nestlé, Nestlé S.A.
“Only Oracle Service Cloud provides the functions we require to integrate and manage customer inquiries and interactions across all channels, enabling us to improve call-center staff productivity and enhance the customer experience throughout the entire service chain—from reservation, to airport and inflight services, to arrival and post arrival.”
 
Yuko Yoshimura
Director, Innovation and IT Strategy, Service Innovations
All Nippon Airways Co., Ltd.
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