Product Data Hub is valuable for data cleansing, eliminating duplicates, and integrating with other systems. The cleansing of obsolete parts and elimination of duplicates is where most customers see a high return on investment (ROI) for a maintenance management solution during the initial data load. Product Data Hub also adds value with multiple sites to standardize maintenance, repair, and operations (MRO) inventories.
Maintenance Managers, Supervisors, and Superintendents tend to be the roles who plan and assign maintenance work. Maintenance Technicians (craftspeople like Electricians, Mechanics, and others) are the people who tend to be responsible for executing the maintenance work. Maintenance Cloud has two defined roles: Maintenance Manager and Maintenance Technician.
With Maintenance Cloud Release 13, you can track and maintain an asset. The acquisition part of the lifecycle tends to be more of a back office role, and the customer would need Procurement (to buy the asset) and Inventory (to receive the asset). Keep in mind, the licenses for both Manufacturing Cloud and Maintenance Cloud include Inventory.
Can we track assets like we do in Oracle E-Business Suite (EBS) with EBS Oracle Asset Tracking (OAT)?
Maintenance Cloud leverages Installed Base Cloud to support the asset definition. Installed Base Cloud is new in Release 13, and is foundational functionality that is available to Maintenance Cloud at no additional charge. It provides a single asset repository that can serve as your source of truth for asset information. So regardless of whether the asset was manufactured, sold and shipped, received, or maintained, the asset exists as a single record in Installed Base Cloud.
Does Maintenance Cloud support alternate routings and alternate materials?
Alternate routings (known as work definitions) are supported. Alternate materials can be added ad hoc to a work order, however, substitute components are not supported in R13 of Maintenance Cloud.
Are work definitions in Maintenance Cloud similar to eAM activities in Oracle E-Business Suite?
Yes, they are very similar. Work definitions, like activities, are work templates or job plans that can be established in advance for reuse during work order creation. Work definitions save maintenance personnel time and ensure greater accuracy.
Is there an item load template available to upload large amounts of data?
There are web services that can be used to load large amounts of data.
Are descriptive flex fields available for the work order?
Yes, descriptive flex fields are available on the work order header and at the material and resource detail level.
Can you issue material to a work order using a scanner?
Yes, from the work order, there is a material transaction link to issue materials. In fact, the screen is designed and optimized for use with a Bluetooth scanner, which means the screen intelligently manages the cursor in the respective fields so that it is expecting particular input. You can use a Bluetooth scanner to scan items and serial numbers without having to do any keystrokes or use a mouse.
Will Maintenance Cloud work on a tablet?
Yes. The work order execution user interface is optimized for a tablet. However, the work definition screens are optimized for the desktop.
What is the direction regarding mobile strategy for Maintenance Cloud?
The user interface of Maintenance Cloud was designed for a tablet. So if you have connectivity, you could use Maintenance Cloud on a tablet. Oracle plans to work with Partners to support a disconnected Mobile Maintenance application.
How will cloud coexist with on-premises systems?
Maintenance Cloud will be able to coexist with on-premises (or other cloud-based) solutions. These integrations will use the web services of the product and be secured through the capabilities offered by the Cloud Middleware platform.