FAQ

 

What functionality is available with Oracle Maintenance Cloud?

The following functionality is available with Oracle Maintenance Cloud:
  • Asset Maintenance
  • Inventory Management and Receiving (for Maintenance inventory commonly referred to as MRO inventory)
  • Cost Management (includes Receipt Accounting, Cost Accounting, and Landed Cost Management)
  • Supply Chain Orchestration
  • Supply Chain Financial Orchestration and Pricing

Can I use the Maintenance Cloud on top of my existing E-Business Suite (EBS) implementation?

Not in the same plant. Maintenance Cloud is part of an integrated SCM Cloud, not an add-on to EBS. You should implement Maintenance Cloud, Inventory Cloud, and Procurement Cloud for a plant together. You could, however, have one plant running EBS and another running Oracle Cloud.
 

What are the prerequisites for Maintenance Cloud? Is Financials Cloud a prerequisite or can a customer leverage an existing on-premises financials applications (e.g. an on-premises E-Business Suite deployment)?

Maintenance Cloud and Inventory Management Cloud depend on Cost Management Cloud for the creation of accounting journal entries related to maintenance and inventory transactions. Cost Management Cloud requires some common financials setups such as chart of account and sub-ledger accounting to generate these journal entries. Sub-ledger accounting journal entries may be interfaced to Fusion or non-Fusion General Ledger systems.
 

Is Product Information Management (PIM) included? What item definition capabilities are included?

The common item/product model is included. This includes the ability to define an item as "full lifecycle" tracked, so an asset will be created upon receipt to inventory, regardless of the transaction source. It can be a purchased or manufactured asset that is received into inventory, or a miscellaneous inventory receipt. All transactions against the asset will be recorded, and the asset location will be updated through the asset's life. The item can also be marked as "maintainable," so the asset is eligible for Maintenance Cloud enablement.
 

Should I consider Product Data Hub if I am purchasing Maintenance Cloud?

Product Data Hub is valuable for data cleansing, eliminating duplicates, and integrating with other systems. The cleansing of obsolete parts and elimination of duplicates is where most customers see a high return on investment (ROI) for a maintenance management solution during the initial data load. Product Data Hub also adds value with multiple sites to standardize maintenance, repair, and operations (MRO) inventories.
 

Who was Maintenance Cloud designed for—who are the users or roles? Is it licensed for people who receive an asset?

Maintenance Managers, Supervisors, and Superintendents tend to be the roles who plan and assign maintenance work. Maintenance Technicians (craftspeople like Electricians, Mechanics, and others) are the people who tend to be responsible for executing the maintenance work. Maintenance Cloud has two defined roles: Maintenance Manager and Maintenance Technician.

With Maintenance Cloud Release 13, you can track and maintain an asset. The acquisition part of the lifecycle tends to be more of a back office role, and the customer would need Procurement (to buy the asset) and Inventory (to receive the asset). Keep in mind, the licenses for both Manufacturing Cloud and Maintenance Cloud include Inventory.
 

Can we track assets like we do in Oracle E-Business Suite (EBS) with EBS Oracle Asset Tracking (OAT)?

Maintenance Cloud leverages Installed Base Cloud to support the asset definition. Installed Base Cloud is new in Release 13, and is foundational functionality that is available to Maintenance Cloud at no additional charge. It provides a single asset repository that can serve as your source of truth for asset information. So regardless of whether the asset was manufactured, sold and shipped, received, or maintained, the asset exists as a single record in Installed Base Cloud.
 

Does Maintenance Cloud support alternate routings and alternate materials?

Alternate routings (known as work definitions) are supported. Alternate materials can be added ad hoc to a work order, however, substitute components are not supported in R13 of Maintenance Cloud.
 

Are work definitions in Maintenance Cloud similar to eAM activities in Oracle E-Business Suite?

Yes, they are very similar. Work definitions, like activities, are work templates or job plans that can be established in advance for reuse during work order creation. Work definitions save maintenance personnel time and ensure greater accuracy.
 

Is there an item load template available to upload large amounts of data?

There are web services that can be used to load large amounts of data.
 

Are descriptive flex fields available for the work order?

Yes, descriptive flex fields are available on the work order header and at the material and resource detail level.
 

Can you issue material to a work order using a scanner?

Yes, from the work order, there is a material transaction link to issue materials. In fact, the screen is designed and optimized for use with a Bluetooth scanner, which means the screen intelligently manages the cursor in the respective fields so that it is expecting particular input. You can use a Bluetooth scanner to scan items and serial numbers without having to do any keystrokes or use a mouse.
 

Will Maintenance Cloud work on a tablet?

Yes. The work order execution user interface is optimized for a tablet. However, the work definition screens are optimized for the desktop.
 

What is the direction regarding mobile strategy for Maintenance Cloud?

The user interface of Maintenance Cloud was designed for a tablet. So if you have connectivity, you could use Maintenance Cloud on a tablet. Oracle plans to work with Partners to support a disconnected Mobile Maintenance application.
 

How will cloud coexist with on-premises systems?

Maintenance Cloud will be able to coexist with on-premises (or other cloud-based) solutions. These integrations will use the web services of the product and be secured through the capabilities offered by the Cloud Middleware platform.
 
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