SaaS Guided Journey

3. Adoption & Realization

Now that you are live, you will need to keep your users up to date on the changes that are happening. It is also important to continuously monitor the value you are getting to ensure you are on the right track.

3.1. Keep Your Education Current

Get up to speed on the latest cloud releases with a variety of asset types including: spotlight videos, release content documents, what's new documents, release training on new features and products, and product documentation.
> Release Readiness

3.2. Manage the Service

Ensure environment administration, patching, upgrades and notifications are current.
> Perform Administrative Tasks
> Notifications Portal

3.3. Leverage Best Practices

Increase user adoption, establish an internal "Customer Service Desk," and raise system or functional issues (SR).
> CX Metrics and KPIs
> HCM Talk Radio: Overview of the Customer Success Program

Other Resources

Looking for help, support, documentation, tutorials, or videos so that you can learn about Oracle Cloud services? Find these resources and more below.
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1-800-633-0738 (United States)

Call us now
1-800-633-0738 (United States)

Technical Support

Oracle Cloud Discussion Forums

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Contact cloud advocacy team for Oracle Cloud clarifications, trial assistance, technical and functional help or any non-sales related questions. You may also find answers to common questions in FAQ of selected product.