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Engagement Cloud - Sales and Service

As part of Oracle's Customer Experience suite, Engagement Cloud combines sales and service capabilities in one solution with a unique combination of sales automation, service request management, knowledge management, and digital customer service. Using Engagement Cloud, sales and service professionals support high-touch and high-value accounts.

Oracle Customer Data Management

Clean, consistent customer data is vital to organizations' success. Customer Data Management helps organizations consolidate, clean, complete, and coordinate data to and from multiple sources. It can also standardize addresses, resolve duplicate record issues, and ensure the best version customer profile that reps and managers can trust.

Oracle CX Sales Foundation

Oracle CX Sales Foundation offers a full spectrum of capabilities that go beyond traditional sales force automation. Manage the entire sales lifecycle including leads, accounts, contacts, opportunities, assets, activities, and assessments. Monitor forecasts, leverage content across teams, and use other in-context collaboration tools to increase productivity.

Oracle Engagement Cloud: Digital Customer Service

With Oracle Engagement Cloud Digital Customer Service (ODCS), your businesses can empower customers to find the right answers to their inquiries and easily interact with your brand.

Oracle Engagement Cloud: Partner Relationship Management

Oracle Partner Relationship Management (PRM) enables channel managers and partners to manage channel programs, share leads, register deals, create quotes, collaborate in real time, and deliver results with streamlined channel execution.

Oracle Sales Performance Management

Oracle Sales Performance Management helps companies to be more flexible, accountable, and responsive to improve sales effectiveness and achieve targeted revenue goals. By providing productivity and training tools for sales reps, on-boarding and ramp-up costs are significantly reduced.
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