Perhaps no other industry has been as impacted by—while also leading—digital transformation as telecommunications. Traditional communications service providers (CSPs) and mobile virtual network operators (MVNOs) must deliver the experiences customers demand, but market disruption is constant: rapidly expanding smart device numbers, the internet of things (IoT), innovative over-the-top (OTT) service providers, and new internet and content offerings from digital giants.
But there are opportunities. Within 10 years, there could be a thousand times more connected devices, representing a wealth of data. Telcos have the opportunity to monetize the network and embrace profitable new business models.
Oracle CX Cloud helps telecommunications companies launch innovative new services quickly and redefine customer experience for the digital age.