Multi-Channel Customer Service
Manage the timely resolution of customer inquiries across email, phone, and social channels on a single platform.
Effectively guide agents to resolution through knowledge and intuitive agent workspaces to ensure productivity and consistency.
Contextual Agent Experience
Declutter the agent desktop to provide agents with relevant context of the customer, previous interactions, and helpful data.
Unified Agent Desktop
Easily integrate systems into one unified desktop for agents.
KPIs and Customer Insight
Monitor service operations KPIs with hundreds of out-of-the-box reports and obtain actionable customer insight with analytics.
Configure and manage service operations with agility, low TCO, and low dependency on technical resources.