Provide web-based desktop experiences for associates with shared inboxes, queues, and customer insight views for modern service teams, including the ability to plug in associate tools to existing help desks or other applications in use today.
Intelligent Routing Using Customer Context
Leverage routing for digital channels with flexible rules-driven customer context. Self-service configuration of routing decisions based on customer history, associate skills, and priority assignment.
100% Self-Service Driven and Optimized for Real-Time Communications
Easily add modern engagement capabilities via simple web app interfaces. Customize and control experiences without dependency on external services. Elastic network, compute, and storage resources are optimized at all layers. End-to-end connection quality, deterministic network path, and network security.