The Oracle RightNow Virtual Assistant delivers contextual, interactive engagements that draw from relevant information and result in rich, seamless interactions that build trust and loyalty.
Fully integrated across all Oracle RightNow CX Cloud Service products, Oracle RightNow Analytics Cloud Service delivers full visibility across all customer touchpoints, spanning customer service, sales, marketing, and feedback functions. It also provides visibility across all interaction channels by capturing, organizing, presenting, and disseminating real-time actionable knowledge with speed and flexibility.
This document provides a summary of the May 2012 release of Oracle RightNow CX Cloud Service.
Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company defined rules.
Oracle RightNow Cobrowse Cloud Service is a powerful online collaboration tool that enables your agents to see what your customers see. By creating an instant screen sharing experience without the installation required by other cobrowsing products, companies now have a tool for providing exceptional customer service and better facilitating even the most complex sales process.
Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. Oracle RightNow Dynamic Agent Desktop Cloud Service unifies enterprise systems and guides call center agents through business processes across channels, agent pools, and geographies.
With Contact Center Experience Designer, it's easy to design end-to-end experiences for the multichannel Oracle RightNow Dynamic Agent Desktop Cloud Service.
Oracle RightNow Dynamic Agent Desktop Cloud Service for case management enables you to capture, track, assign, and manage customer service requests, from initial contact through resolution, regardless of the channel. With it, you can capture the collective knowledge of your service agents and leverage it across the entire service organization.
Oracle RightNow Email Management Cloud Service helps you stay ahead of high volume email by, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails.
Oracle RightNow Feedback Cloud Service is a fully integrated, multichannel enterprise feedback solution that enables you to capture, measure, and act on critical customer insight so that you can continuously improve the customer experience.
Oracle RightNow Government Cloud Platform Cloud Service provides government agencies with a highly secure customer experience solution that enables superior interactions across Web, social media, and contact center touch points.
Oracle RightNow Guided Assistance Cloud Service enables you to build guides that lead agents and consumers through a series of questions and answers to direct them to the help and information they desire and these guides can be used as part of the Oracle RightNow Dynamic Agent Desktop Cloud Service to assist agents.
Oracle RightNow Innovation Community Cloud Service enables you to connect and collaborate with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas.
Oracle RightNow Outreach Cloud Service helps organizations create proactive, relevant communications based on complete knowledge of their customers.
Oracle RightNow PCI Certified Cloud Platform Cloud Service is part of Oracle RightNow Platform and offers a PCI-certified cloud service as an extension of its software as a service (SaaS) offering.
Among the tools that constitute Oracle Right Now Platform are Oracle RightNow AppBuilder products, Oracle RightNow Service Experience Platform, and Oracle RightNow Virtual CIO Cloud Service.
Oracle RightNow Self Service for Facebook Cloud Service gives your customers and fans multiple options for interacting with your organization—including self-service, crowd service, and agent-assisted service—directly from a customer service tab on your Facebook page.
From social media monitoring to branded online communities to a full-service Facebook experience, Oracle RightNow Social Experience is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web.
Oracle RightNow Social Monitor Cloud Service enables your organization to follow relevant real-time discussions related to your products and services that are occurring on the social Web. It is part of the leading customer experience suite, Oracle RightNow CX Cloud Service, so you can determine actionable next steps to address the needs of customers or prospective customers across social, Web, and contact center experiences.
Oracle RightNow Virtual CIO Cloud Service provides actionable insight and trend analysis with near-real-time visibility into important operational metrics such as performance, availability, reliability, and scalability.
Oracle RightNow Web Self Service Cloud Service pushes relevant knowledge to where your customers need it, harnessing the external Web 2.0 knowledge assets they require to make purchasing decisions.
Integrating your CRM application with Oracle Knowledge for Web Self Service or Oracle Knowledge for Contact Center provides a knowledge-powered service experience that enables organizations to provide customers with exceptional online self service, improve agent productivity in the contact center, and lower overall support costs.
Transform the customer experience through enabling consistent personalized service with Policy Automation