Data Sheets

Service
Oracle RightNow Virtual Assistant Cloud Service

The Oracle RightNow Virtual Assistant delivers contextual, interactive engagements that draw from relevant information and result in rich, seamless interactions that build trust and loyalty.

Oracle RightNow Analytics Cloud Service

Fully integrated across all Oracle RightNow CX Cloud Service products, Oracle RightNow Analytics Cloud Service delivers full visibility across all customer touchpoints, spanning customer service, sales, marketing, and feedback functions. It also provides visibility across all interaction channels by capturing, organizing, presenting, and disseminating real-time actionable knowledge with speed and flexibility.

Oracle RightNow CX Cloud Service May 2012 Release - Capabilities and Benefits

This document provides a summary of the May 2012 release of Oracle RightNow CX Cloud Service.

Oracle RightNow Chat Cloud Service

Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company defined rules.

Oracle RightNow Cobrowse Cloud Service

Oracle RightNow Cobrowse Cloud Service is a powerful online collaboration tool that enables your agents to see what your customers see. By creating an instant screen sharing experience without the installation required by other cobrowsing products, companies now have a tool for providing exceptional customer service and better facilitating even the most complex sales process.

Oracle RightNow Dynamic Agent Desktop Cloud Service

Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. Oracle RightNow Dynamic Agent Desktop Cloud Service unifies enterprise systems and guides call center agents through business processes across channels, agent pools, and geographies.

Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature

With Contact Center Experience Designer, it's easy to design end-to-end experiences for the multichannel Oracle RightNow Dynamic Agent Desktop Cloud Service.

Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management

Oracle RightNow Dynamic Agent Desktop Cloud Service for case management enables you to capture, track, assign, and manage customer service requests, from initial contact through resolution, regardless of the channel. With it, you can capture the collective knowledge of your service agents and leverage it across the entire service organization.

Oracle RightNow Email Management Cloud Service

Oracle RightNow Email Management Cloud Service helps you stay ahead of high volume email by, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails.

Oracle RightNow Feedback Cloud Service

Oracle RightNow Feedback Cloud Service is a fully integrated, multichannel enterprise feedback solution that enables you to capture, measure, and act on critical customer insight so that you can continuously improve the customer experience.

Oracle RightNow Government Cloud Platform Cloud Service

Oracle RightNow Government Cloud Platform Cloud Service provides government agencies with a highly secure customer experience solution that enables superior interactions across Web, social media, and contact center touch points.

Oracle RightNow Guided Assistance Cloud Service

Oracle RightNow Guided Assistance Cloud Service enables you to build guides that lead agents and consumers through a series of questions and answers to direct them to the help and information they desire and these guides can be used as part of the Oracle RightNow Dynamic Agent Desktop Cloud Service to assist agents.

Oracle RightNow Innovation Community Cloud Service

Oracle RightNow Innovation Community Cloud Service enables you to connect and collaborate with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas.

Oracle RightNow Outreach Cloud Service

Oracle RightNow Outreach Cloud Service helps organizations create proactive, relevant communications based on complete knowledge of their customers.

Oracle Policy Automation for Mobile Devices
Mobile workers are increasingly expected to make immediate decisions about pricing, risk and eligibility without returning to the office. Ensuring mobile workers make decisions that are consistent with current corporate policies and best practices improves both the customer experience and corprate compliance.
Oracle RightNow PCI Certified Cloud Platform Cloud Service

Oracle RightNow PCI Certified Cloud Platform Cloud Service is part of Oracle RightNow Platform and offers a PCI-certified cloud service as an extension of its software as a service (SaaS) offering.

Oracle RightNow Platform

Among the tools that constitute Oracle Right Now Platform are Oracle RightNow AppBuilder products, Oracle RightNow Service Experience Platform, and Oracle RightNow Virtual CIO Cloud Service.

Oracle RightNow Self Service for Facebook Cloud Service

Oracle RightNow Self Service for Facebook Cloud Service gives your customers and fans multiple options for interacting with your organization—including self-service, crowd service, and agent-assisted service—directly from a customer service tab on your Facebook page.

Oracle RightNow Social Experience

From social media monitoring to branded online communities to a full-service Facebook experience, Oracle RightNow Social Experience is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web.

Oracle RightNow Social Monitor Cloud Service

Oracle RightNow Social Monitor Cloud Service enables your organization to follow relevant real-time discussions related to your products and services that are occurring on the social Web. It is part of the leading customer experience suite, Oracle RightNow CX Cloud Service, so you can determine actionable next steps to address the needs of customers or prospective customers across social, Web, and contact center experiences.

Oracle RightNow Support Community Cloud Service
Oracle RightNow Support Community Cloud Service enables customers to help each other, reducing the load on your call center while building loyalty for your brand.
Oracle RightNow Virtual CIO Cloud Service

Oracle RightNow Virtual CIO Cloud Service provides actionable insight and trend analysis with near-real-time visibility into important operational metrics such as performance, availability, reliability, and scalability.

Oracle RightNow Web Self Service Cloud Service

Oracle RightNow Web Self Service Cloud Service pushes relevant knowledge to where your customers need it, harnessing the external Web 2.0 knowledge assets they require to make purchasing decisions.

Oracle Knowledge Release 8.5 - Capabilities and Benefits
Oracle Knowledge 8.5 delivers significant enhancements to search, authoring, analytics, and language support, and introduces a new module – AnswerFlow for guided service resolution. Quicker search and flexible authoring increase customer satisfaction and agent productivity while lowering operating costs.
Oracle Knowledge Release 8.5 - Product Summary Overview
Oracle Knowledge 8.5 delivers significant enhancements to search, authoring, analytics, and language support, and introduces a new module – AnswerFlow for guided service resolution. Quicker search and flexible authoring increase customer satisfaction and agent productivity while lowering operating costs.
Oracle Knowledge Analytics
Trying to improve the efficiency of your service operation without tracking data is like driving with a blindfold. Without accurate and timely feedback, decisions are based on guess work. With Oracle Knowledge Analytics you identify the areas of your knowledge platform that need attention while providing the necessary insights around content health and customer behavior enable informed decision making.
Oracle Knowledge for Contact Center
The bar for contact center service is being raised across all industries. What customers expect is a knowledgeable, helpful representative who can give them an intelligent answer—fast. Exceed your customers’ expectations with Oracle Knowledge for Contact Center, a comprehensive knowledge solution that is fully integrated into agent desktops. This application enables agents to understand the true intent of the customer’s question and guides them to the most relevant, accurate answer as quickly as possible.
Oracle Knowledge Solutions

Integrating your CRM application with Oracle Knowledge for Web Self Service or Oracle Knowledge for Contact Center provides a knowledge-powered service experience that enables organizations to provide customers with exceptional online self service, improve agent productivity in the contact center, and lower overall support costs.

Oracle Knowledge Products and Oracle CRM On Demand
Integrating Oracle CRM On Demand with Oracle Knowledge Web Self Service or Oracle Knowledge for Contact Center provides an integrated, multichannel service solution. It enables organizations to offer customers exceptional online self-service, improve agent productivity in the contact center, and lower overall support costs.
Oracle Policy Automation for Insurance
Insurance organizations operate in a highly competitive market. To drive revenue and profit, insurers need to be more agile in how they automate processes to optimize complex underwriting, detect fraudulent and high-risk claims, perform accurate and consistent claims adjudication, and streamline customer service processes. In addition, changing market conditions, changing state and federal regulations, and the fluctuating economic climate all require constant modifications in the way business is done.
Oracle Policy Automation for Financial Services
Financial Services is a dynamic and highly competitive market that is facing greater levels of regulation. To drive increased revenue, reduce costs and maximize profit, agility is needed to automate processes for optimized account origination, fraud prevention, and streamlined customer service processes. Changing market conditions, regulations, and the fluctuating economic climate all require constant modifications in the way business is done. Managing this change can be time-consuming, expensive, and error-prone. Oracle Policy Automation enables financial institutions around the world to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery.
Oracle's Policy Automation Solution for Public Sector
Oracle Policy Automation enables government agencies around the world to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery. The integrated policy automation platform maximizes self-service adoption and customer satisfaction, while reducing agent training speed and delivering powerful end-to-end analytical capabilities throughout the policy lifecycle, allowing organizations to improve outcomes from their already overstretched budgets.
Oracle's Policy Automation Solution for Social Services
Oracle Policy Automation enables social services agencies to service citizens and clients fairly, efficiently, and consistently while maintaining full compliance with laws and regulations. Social services agencies are able to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery. The integrated policy automation platform maximizes self-service adoption and customer satisfaction, while reducing agent training needs and delivering powerful end-to-end analytical capabilities throughout the policy lifecycle, allowing organizations to improve outcomes from their already overstretched budgets.
Oracle's Policy Automation for Immigration
Oracle Policy Automation empowers immigration organizations around the world to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery. The integrated policy automation platform maximizes self-service adoption by automating the visa, passport and citizen determination process, improving customer satisfaction, while reducing agent training needs and delivering powerful end-to-end analytical capabilities throughout the policy lifecycle, allowing organizations to improve outcomes from their already overstretched budgets.
Oracle Policy Automation for Mobile Devices
Mobile workers are increasingly expected to make immediate decisions about pricing, risk and eligibility without returning to the office. Ensuring mobile workers make decisions that are consistent with current corporate policies and best practices improves both the customer experience and corprate compliance.
Oracle Service Cloud - Policy Automation

Transform the customer experience through enabling consistent personalized service with Policy Automation

Contact UsContact Us
Chat NowChat Now