Data Sheets

Database
Oracle Database Cloud Service Data Sheet
Oracle Database Cloud Service provides the robustness and power of the Oracle Database, the World's leading database, in the cloud. This data sheet applies to the Database Cloud Service's Schema-based offerings.
Database Backup
Oracle Database Backup Service - Data Sheet

An overview of features and benefits provided by Oracle Database Backup Service.

Enterprise Planning
Oracle Planning and Budgeting Cloud Service Data Sheet
Oracle Planning and Budgeting Cloud Service is a flexible planning application based on Oracle Hyperion Planning that supports enterprise wide planning, budgeting, and forecasting in a cloud-based deployment model.
Financials
Fusion Financials Cloud Service Datasheet
Oracle Fusion Financials Cloud Service offers an integrated financial management suite that is designed to automate, streamline, and control financial processes end-to-end without expensive hardware and system management overhead costs.
Fusion Expenses Datasheet
Oracle Fusion Expenses is a complete solution for expense management that gives financial managers the detailed information they need and employees the easy data entry options they want.
Fusion Revenue Management Datasheet
Oracle Fusion Revenue Management Cloud Service allows organizations to manage revenue compliance activities, automate revenue re-allocations for multiple element arrangements based on fair market value (VSOE, TPE or ESP), as well as configure and automate revenue scheduling for complex revenue recognition guidelines.
Global Human Resources
Oracle Human Capital Management

Global processes, interactive organizational charts, collaborative tools, predictive analytics, and productive self-service are natively delivered out-of-the-box to enable a rapid deployment of critical HR functionality.

Oracle Global Payroll and Global Payroll Interface

An integral part of the Oracle Human Capital Management (HCM) solution, Oracle Fusion Payroll solutions address the myriad requirements needed to operate in today’s global economy. Fusion Global Payroll accommodates the most simple and most complex payroll needs.

Oracle Global Benefits Management

Oracle Global Benefits is a completely configurable and flexible global product that enables organizations to successfully continue to evolve and adapt to the unique needs of their workforce and is an integral part of any total compensation package.

Oracle Performance Management

Oracle Performance Management fully automates the performance process and provides executives, managers, and employees with valuable and immediate insight to workforce performance progression and its alignment with organizational objectives.

Oracle Goal Management

Oracle Goal Management provides organizations a best-in-class solution to track and manage organizational and individual goals and closely align them with the overall talent management process.

Oracle Talent Review and Succession Management

Oracle Talent Review and Succession Management enables executives and HR professionals to assess talent, evaluate macro-organizational trends, identify and mitigate talent risk, develop a leadership pipeline, and review individual talent details such as potential and risk of loss.

Oracle Workforce Compensation

Oracle Workforce Compensation delivers the ability to create both straightforward or complex and highly differentiated pay programs while providing simplified decision-making and consistent messaging to your workforce. You can model an unlimited number of plans to create true differentiation and tailor reward designs to your complex and ever-changing requirements.

 
Oracle Workforce Predictions

Oracle Fusion Workforce Predictions uses indicators, current and historical, to predict performance and attrition, determine corrective action through "what if" scenario modeling, and provide the ability to implement that corrective action. For example, a top performer might be predicted to have a high likelihood of attrition or become a poor performer because of too many hours worked while not taking enough vacation time and the last pay increase given was lower than what their peers received.

Oracle Transactional Business Intelligence

Analytics are embedded throughout the system and linked directly to transactions and decision points. Each screen lets you clearly see the other pieces of relevant information you might need to maximize your productivity.

 
Oracle Workforce Reputation Management
Oracle Fusion Workforce Reputation Management harnesses social networks to help organizations  discover, mobilize and retain talent by providing insight into employee’s social reputation and influence while also helping organizations monitor employee social media policy compliance and mitigate social media risk.
Java
Oracle Java Cloud Service Data Sheet

The Oracle Java Cloud Service provides an enterprise-grade platform to develop and deploy business applications in the cloud. With Oracle Java Cloud Service, businesses can maximize productivity with instant access to cloud environments that support any standard Java EE application, complete with integrated security, database access, and powered by Oracle WebLogic Server.

Oracle Weblogic As A Service
Oracle WebLogic as a Service offers a complete solution for building and deploying enterprise Java EE applications in the Cloud. It provides each tenant accessing to the dedicated WebLogic cluster(s) built with the industry's best application server, Oracle WebLogic Server running on top of Oracle Public Cloud's Infrastructure as a Service Compute Service. The Oracle WebLogic as a Service provides multiple options for WebLogic cluster size, Compute Instance size and shape, value added services and licensing options.
Messaging
Oracle Messaging Cloud Service Data Sheet

An overview of features and benefits provided by Oracle's Messaging Cloud Service

Procurement
Fusion Procurement
Oracle Fusion Procurement is a modular suite of procurement applications designed to work as a complete procurement solution or as modular extensions to your existing procurement applications portfolio. 
Fusion Sourcing
Leverage negotiation best practices, drive strategic savings initiatives and achieve bottom-line results with Oracle Fusion Sourcing. An integral part of Oracle Fusion Procurement, Oracle Fusion Sourcing provides the next generation application for smarter negotiation.
Fusion Procurement Contracts
Gain complete visibility into agreements, shorten cycle-times, and manage compliance with Oracle Fusion Procurement Contracts. A key part of Oracle’s Fusion Procurement and Enterprise Contract Management solutions, Oracle Fusion Procurement Contracts is the next generation application for superior contract management.
Fusion Self Service Procurement
An integral part of Oracle’s Fusion Procurement suite, Oracle Fusion Self Service Procurement provides a user-friendly approach to managing employee requests goods and services. Oracle Fusion Self Service Procurement provides the best capabilities of an e-commerce web site with the tools to control spend. This increases the level of satisfaction for your employees, reduces your support cost, and ensures the highest level of compliance.
Fusion Purchasing
Streamline purchasing processes, protect business interests, and adapt to changing business needs with Oracle Fusion Purchasing. An integral part of Oracle Fusion Procurement, Oracle Fusion Purchasing provides the next generation application for smarter procurement automation.
Fusion Supplier Portal
An integral part of Oracle Fusion Procurement, Oracle Fusion Supplier Portal improves the way you interact and collaborate with suppliers. This dynamic, secure solution provides superior supplier and performance management.
Product Value Chain
Oracle Fusion Product Hub Cloud Service

Oracle Fusion Product Hub Cloud Service allows organizations to take control of their product master data across their entire portfolio of applications, both Oracle and non-Oracle. It consolidates product information from heterogeneous systems, stores it in a centrally managed repository, enriches it with structured and unstructured data, and then shares it across systems and parties. The result is reduced maintenance, improved accuracy and faster new system and product introductions.

Project Portfolio Management
Oracle Fusion Project Portfolio Management Cloud Service
Oracle Fusion Project Portfolio Management Cloud Service is a complete and integrated solution which dramatically improves the way project-driven organizations work, enabling efficient and effective project management while ensuring smarter business decisions based on a single source of project truth.
Oracle Fusion Project Management Cloud Service
Oracle Fusion Project Management Cloud Service extends project planning, management and scheduling capabilities to all individuals within the enterprise who are required to manage project based work.  Project Managers can engage with Team Members to develop tasks, resolve issues, report progress and monitor the status of the project to ensure that objectives are realized.
Oracle Fusion Task Management Cloud Service
Oracle Fusion Task Management Cloud Service lets organizations manage all work and related interactions in a consolidated place. Team members, challenged by the quantity of tasks they own, no longer have to track administrative and project work in different places since all tasks are managed and progressed in a single view.
Oracle Fusion Project Resource Management Cloud Service
With Oracle Fusion Project Resource Management Cloud Service organizations can optimize the allocation and utilization of their most precious resource: their people. Innovative and intuitive tools let resource managers and project managers ensure that the best-fit resource is identified and placed on each and every project assignment, to the benefit of the organization, the project resource, and the end customer, whether it be for internal or external billable projects.
Sales
Sales Cloud Overview

Oracle Sales Cloud delivers a full set of purpose-built tools for sales managers, sales reps, and sales operations professionals.

 
Oracle Sales Cloud for Outlook

Oracle Sales Cloud works seamlessly with the application sales reps live in most -- Microsoft Outlook™. This powerful integration allows your reps to see, and manage, all critical data right from within Outlook.

 
Oracle Sales Cloud Mobile

Oracle Sales Cloud is the first cloud sales application available anytime, anywhere, on any device. Oracle Sales Cloud supports iOS, Android and Blackberry devices, all via a UI that is easy to use while retaining the power of Sales Cloud.


CX Integrations to Oracle Sales Cloud

Ensuring your organization has ready access to all its customer touch-points is a key priority for Oracle. This document describes how Oracle Sales Cloud integrates with Marketing, Service and Social cloud services to ensure the right information is available when you need it.


Oracle Sales Cloud Customer Data Management

At Oracle, we know your process bogs down and much effort is wasted when sales reps do not have good data. Oracle Sales Cloud includes critical customer data management tools to ensure your reps can trust their customer information.


Configure and Extend Oracle Sales Cloud

Oracle Sales Cloud provides a rich architecture for extending and customizing the application to work the way you need to.


Service
Oracle RightNow Virtual Assistant Cloud Service

The Oracle RightNow Virtual Assistant delivers contextual, interactive engagements that draw from relevant information and result in rich, seamless interactions that build trust and loyalty.

Oracle RightNow Analytics Cloud Service

Fully integrated across all Oracle RightNow CX Cloud Service products, Oracle RightNow Analytics Cloud Service delivers full visibility across all customer touchpoints, spanning customer service, sales, marketing, and feedback functions. It also provides visibility across all interaction channels by capturing, organizing, presenting, and disseminating real-time actionable knowledge with speed and flexibility.

Oracle RightNow CX Cloud Service May 2012 Release - Capabilities and Benefits

This document provides a summary of the May 2012 release of Oracle RightNow CX Cloud Service.

Oracle RightNow Chat Cloud Service

Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company defined rules.

Oracle RightNow Cobrowse Cloud Service

Oracle RightNow Cobrowse Cloud Service is a powerful online collaboration tool that enables your agents to see what your customers see. By creating an instant screen sharing experience without the installation required by other cobrowsing products, companies now have a tool for providing exceptional customer service and better facilitating even the most complex sales process.

Oracle RightNow Dynamic Agent Desktop Cloud Service

Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. Oracle RightNow Dynamic Agent Desktop Cloud Service unifies enterprise systems and guides call center agents through business processes across channels, agent pools, and geographies.

Oracle RightNow Dynamic Agent Desktop Cloud Service: Contact Center Experience Designer Feature

With Contact Center Experience Designer, it's easy to design end-to-end experiences for the multichannel Oracle RightNow Dynamic Agent Desktop Cloud Service.

Oracle RightNow Dynamic Agent Desktop Cloud Service for Case Management

Oracle RightNow Dynamic Agent Desktop Cloud Service for case management enables you to capture, track, assign, and manage customer service requests, from initial contact through resolution, regardless of the channel. With it, you can capture the collective knowledge of your service agents and leverage it across the entire service organization.

Oracle RightNow Email Management Cloud Service

Oracle RightNow Email Management Cloud Service helps you stay ahead of high volume email by, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails.

Oracle RightNow Feedback Cloud Service

Oracle RightNow Feedback Cloud Service is a fully integrated, multichannel enterprise feedback solution that enables you to capture, measure, and act on critical customer insight so that you can continuously improve the customer experience.

Oracle RightNow Government Cloud Platform Cloud Service

Oracle RightNow Government Cloud Platform Cloud Service provides government agencies with a highly secure customer experience solution that enables superior interactions across Web, social media, and contact center touch points.

Oracle RightNow Guided Assistance Cloud Service

Oracle RightNow Guided Assistance Cloud Service enables you to build guides that lead agents and consumers through a series of questions and answers to direct them to the help and information they desire and these guides can be used as part of the Oracle RightNow Dynamic Agent Desktop Cloud Service to assist agents.

Oracle RightNow Innovation Community Cloud Service

Oracle RightNow Innovation Community Cloud Service enables you to connect and collaborate with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas.

Oracle RightNow Outreach Cloud Service

Oracle RightNow Outreach Cloud Service helps organizations create proactive, relevant communications based on complete knowledge of their customers.

Oracle Policy Automation for Mobile Devices
Mobile workers are increasingly expected to make immediate decisions about pricing, risk and eligibility without returning to the office. Ensuring mobile workers make decisions that are consistent with current corporate policies and best practices improves both the customer experience and corprate compliance.
Oracle RightNow PCI Certified Cloud Platform Cloud Service

Oracle RightNow PCI Certified Cloud Platform Cloud Service is part of Oracle RightNow Platform and offers a PCI-certified cloud service as an extension of its software as a service (SaaS) offering.

Oracle RightNow Platform

Among the tools that constitute Oracle Right Now Platform are Oracle RightNow AppBuilder products, Oracle RightNow Service Experience Platform, and Oracle RightNow Virtual CIO Cloud Service.

Oracle RightNow Self Service for Facebook Cloud Service

Oracle RightNow Self Service for Facebook Cloud Service gives your customers and fans multiple options for interacting with your organization—including self-service, crowd service, and agent-assisted service—directly from a customer service tab on your Facebook page.

Oracle RightNow Social Experience

From social media monitoring to branded online communities to a full-service Facebook experience, Oracle RightNow Social Experience is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web.

Oracle RightNow Social Monitor Cloud Service

Oracle RightNow Social Monitor Cloud Service enables your organization to follow relevant real-time discussions related to your products and services that are occurring on the social Web. It is part of the leading customer experience suite, Oracle RightNow CX Cloud Service, so you can determine actionable next steps to address the needs of customers or prospective customers across social, Web, and contact center experiences.

Oracle RightNow Support Community Cloud Service
Oracle RightNow Support Community Cloud Service enables customers to help each other, reducing the load on your call center while building loyalty for your brand.
Oracle RightNow Virtual CIO Cloud Service

Oracle RightNow Virtual CIO Cloud Service provides actionable insight and trend analysis with near-real-time visibility into important operational metrics such as performance, availability, reliability, and scalability.

Oracle RightNow Web Self Service Cloud Service

Oracle RightNow Web Self Service Cloud Service pushes relevant knowledge to where your customers need it, harnessing the external Web 2.0 knowledge assets they require to make purchasing decisions.

Oracle Knowledge Release 8.5 - Capabilities and Benefits
Oracle Knowledge 8.5 delivers significant enhancements to search, authoring, analytics, and language support, and introduces a new module – AnswerFlow for guided service resolution. Quicker search and flexible authoring increase customer satisfaction and agent productivity while lowering operating costs.
Oracle Knowledge Release 8.5 - Product Summary Overview
Oracle Knowledge 8.5 delivers significant enhancements to search, authoring, analytics, and language support, and introduces a new module – AnswerFlow for guided service resolution. Quicker search and flexible authoring increase customer satisfaction and agent productivity while lowering operating costs.
Oracle Knowledge Analytics
Trying to improve the efficiency of your service operation without tracking data is like driving with a blindfold. Without accurate and timely feedback, decisions are based on guess work. With Oracle Knowledge Analytics you identify the areas of your knowledge platform that need attention while providing the necessary insights around content health and customer behavior enable informed decision making.
Oracle Knowledge for Contact Center
The bar for contact center service is being raised across all industries. What customers expect is a knowledgeable, helpful representative who can give them an intelligent answer—fast. Exceed your customers’ expectations with Oracle Knowledge for Contact Center, a comprehensive knowledge solution that is fully integrated into agent desktops. This application enables agents to understand the true intent of the customer’s question and guides them to the most relevant, accurate answer as quickly as possible.
Oracle Knowledge Solutions

Integrating your CRM application with Oracle Knowledge for Web Self Service or Oracle Knowledge for Contact Center provides a knowledge-powered service experience that enables organizations to provide customers with exceptional online self service, improve agent productivity in the contact center, and lower overall support costs.

Oracle Knowledge Products and Oracle CRM On Demand
Integrating Oracle CRM On Demand with Oracle Knowledge Web Self Service or Oracle Knowledge for Contact Center provides an integrated, multichannel service solution. It enables organizations to offer customers exceptional online self-service, improve agent productivity in the contact center, and lower overall support costs.
Oracle Policy Automation for Insurance
Insurance organizations operate in a highly competitive market. To drive revenue and profit, insurers need to be more agile in how they automate processes to optimize complex underwriting, detect fraudulent and high-risk claims, perform accurate and consistent claims adjudication, and streamline customer service processes. In addition, changing market conditions, changing state and federal regulations, and the fluctuating economic climate all require constant modifications in the way business is done.
Oracle Policy Automation for Financial Services
Financial Services is a dynamic and highly competitive market that is facing greater levels of regulation. To drive increased revenue, reduce costs and maximize profit, agility is needed to automate processes for optimized account origination, fraud prevention, and streamlined customer service processes. Changing market conditions, regulations, and the fluctuating economic climate all require constant modifications in the way business is done. Managing this change can be time-consuming, expensive, and error-prone. Oracle Policy Automation enables financial institutions around the world to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery.
Oracle's Policy Automation Solution for Public Sector
Oracle Policy Automation enables government agencies around the world to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery. The integrated policy automation platform maximizes self-service adoption and customer satisfaction, while reducing agent training speed and delivering powerful end-to-end analytical capabilities throughout the policy lifecycle, allowing organizations to improve outcomes from their already overstretched budgets.
Oracle's Policy Automation Solution for Social Services
Oracle Policy Automation enables social services agencies to service citizens and clients fairly, efficiently, and consistently while maintaining full compliance with laws and regulations. Social services agencies are able to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery. The integrated policy automation platform maximizes self-service adoption and customer satisfaction, while reducing agent training needs and delivering powerful end-to-end analytical capabilities throughout the policy lifecycle, allowing organizations to improve outcomes from their already overstretched budgets.
Oracle's Policy Automation for Immigration
Oracle Policy Automation empowers immigration organizations around the world to deliver consistent policy-based decisions, be agile in response to policy changes and improve transparency of service delivery. The integrated policy automation platform maximizes self-service adoption by automating the visa, passport and citizen determination process, improving customer satisfaction, while reducing agent training needs and delivering powerful end-to-end analytical capabilities throughout the policy lifecycle, allowing organizations to improve outcomes from their already overstretched budgets.
Oracle Policy Automation for Mobile Devices
Mobile workers are increasingly expected to make immediate decisions about pricing, risk and eligibility without returning to the office. Ensuring mobile workers make decisions that are consistent with current corporate policies and best practices improves both the customer experience and corprate compliance.
Oracle Service Cloud - Policy Automation

Transform the customer experience through enabling consistent personalized service with Policy Automation

Social Network
Oracle Social Network Datasheet for Cloud

Oracle Social Network connects with your Business Applications with contextual collaboration. It facilitates real-time collaboration between individuals and teams within and across enterprises with a broad range of social tools that seamlessly integrate business processes, activities, and enterprise applications such as CRM and HCM.

Oracle Social Network Enterprise Social Objects Datasheet

At the heart of an integration between Oracle Social Network and a system of record is the Enterprise Social Object.

Storage
Oracle Storage Cloud Service

An overview of features and benefits provided by Oracle's Storage Cloud Service

Talent Management
Oracle Workforce Reputation Management
Oracle Workforce Reputation Management harnesses social networks to help organizations  discover, mobilize and retain talent by providing insight into employee’s social reputation and influence while also helping organizations monitor employee social media policy compliance and mitigate social media risk.
Oracle Social Sourcing
Oracle Social Sourcing  enhances and automates social recruiting processes, giving you better results with less effort. Whether you’re launching a major recruiting campaign or addressing specialized hiring needs, Oracle Taleo Social Sourcing  can help you harness the power of social media.
Oracle Succession Planning
To achieve organizational excellence, you need to develop succession plans that will allow you to retain high-potential leaders, build talent pools, and avoid disruptions caused by unplanned turnover. Oracle Succession Planning helps you do just that by providing insight across organizational silos and into the global talent marketplace. In a single view, you can evaluate and compare individual experience, skills, and competencies. You can also evaluate risk of loss, compensation, and career preferences.
Oracle Development Planning
Boost engagement, retention, and productivity by driving consistent development interactions between managers and employees. Oracle Development Planning helps you do just that by providing employee development plans for building competencies through social learning and peer-based educational activities. A unified platform enables you to produce comprehensive development strategies based on insights from pipeline analysis, performance reviews, and succession and career planning.
Oracle Talent Management Base
A graphical organizational chart provides an integrated view of all information related to an employee with an extremely user-friendly interface, and the ability to synchronize your existing core HCM system with talent management applications in a co-existence environment.
Oracle Recruiting
Hiring better employees can create long-term competitive advantages that lead to increased customer satisfaction and revenue growth. Oracle Recruiting helps organizations achieve this by automating erecruitment and providing talent intelligence from data captured during the hiring process.
Oracle Learn Overview

Oracle Learn is a comprehensive learning solution that transforms your business into a high-performance organization by linking investments in people to bottom-line business results. Built on a highly scalable, extensible, and secure cloud platform, it provides an innovative system for delivering, managing, and tracking your learning initiatives.

Oracle Onboarding

Oracle Onboarding enables your new employees to hit the ground running. With it, you can accelerate new employee productivity by streamlining new-hire paper work, ensuring equipment is ready on time, and immediately connecting new hires with critical knowledge and training.

Oracle Workforce Compensation

Oracle Workforce Compensation delivers the ability to create both straightforward or complex and highly differentiated pay programs while providing simplified decision-making and consistent messaging to your workforce. You can model an unlimited number of plans to create true differentiation and tailor reward designs to your complex and ever-changing requirements

Oracle Mid-Market Talent Management Overview

Leverage the power of our Mid-Market Talent Management solution to streamline your recruiting, on boarding, performance management, compensation and learning. With Taleo Business Edition (TBE) your resources are now able to spend less time on administrative tasks and focus their efforts on business growth and strategy.

Oracle Mid-Market Recruiting
Understand our Mid-Market Recruiting solution, use Taleo Business Edition (TBE) to help you streamline your sourcing and recruiting needs.
Oracle Mid-Market Performance Management
Understand our Mid-Market Performance Management solution, use Taleo Business Edition (TBE) to transform your Performance Reviews from an administrative task to a strategic initiative.
Oracle Mid-Market Onboarding
Understand our Mid-Market Onboarding solution, use Taleo Business Edition (TBE) to boost new hire productivity and simplify the new hire onboarding process with automation.
Oracle Mid-Market Learn
Understand our Mid-Market Learn solution, use Taleo Business Edition (TBE) for a comprehensive learning solution that helps your growing business perform at the highest levels.
Oracle Mid-Market Compensation
Understand our Mid-Market Compensation solution, use Taleo Business Edition (TBE) for effective compensation management empowering your organization to become an employer of choice in the market.
Oracle Mid-Market Insight
Understand our Mid-Market Insight solution, use Taleo Business Edition (TBE) to understand the business impact of recruiting, onboarding, performance management, and compensation processes.
Value Chain Execution
Oracle Inventory and Cost Management
Oracle Fusion Inventory Management offers a complete materials management solution that enables companies to successfully manage the flow of goods: inbound, within the warehouse and outbound. Oracle Fusion Cost Management allows cost professionals to capture, track, and analyze costs associated with inventory items as they move through the supply chain.
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