Global processes, interactive organizational charts, collaborative tools, predictive analytics, and productive self-service are natively delivered out-of-the-box to enable a rapid deployment of critical HR functionality.
An integral part of the Oracle Human Capital Management (HCM) solution, Oracle Fusion Payroll solutions address the myriad requirements needed to operate in today’s global economy. Fusion Global Payroll accommodates the most simple and most complex payroll needs.
Oracle Global Benefits is a completely configurable and flexible global product that enables organizations to successfully continue to evolve and adapt to the unique needs of their workforce and is an integral part of any total compensation package.
Oracle Performance Management fully automates the performance process and provides executives, managers, and employees with valuable and immediate insight to workforce performance progression and its alignment with organizational objectives.
Oracle Goal Management provides organizations a best-in-class solution to track and manage organizational and individual goals and closely align them with the overall talent management process.
Oracle Talent Review and Succession Management enables executives and HR professionals to assess talent, evaluate macro-organizational trends, identify and mitigate talent risk, develop a leadership pipeline, and review individual talent details such as potential and risk of loss.
Oracle Workforce Compensation delivers the ability to create both straightforward or complex and highly differentiated pay programs while providing simplified decision-making and consistent messaging to your workforce. You can model an unlimited number of plans to create true differentiation and tailor reward designs to your complex and ever-changing requirements.
Oracle Fusion Workforce Predictions uses indicators, current and historical, to predict performance and attrition, determine corrective action through "what if" scenario modeling, and provide the ability to implement that corrective action. For example, a top performer might be predicted to have a high likelihood of attrition or become a poor performer because of too many hours worked while not taking enough vacation time and the last pay increase given was lower than what their peers received.
Analytics are embedded throughout the system and linked directly to transactions and decision points. Each screen lets you clearly see the other pieces of relevant information you might need to maximize your productivity.
The Oracle Java Cloud Service provides an enterprise-grade platform to develop and deploy business applications in the cloud. With Oracle Java Cloud Service, businesses can maximize productivity with instant access to cloud environments that support any standard Java EE application, complete with integrated security, database access, and powered by Oracle WebLogic Server.
An overview of features and benefits provided by Oracle's Messaging Cloud Service
Oracle Fusion Product Hub Cloud Service allows organizations to take control of their product master data across their entire portfolio of applications, both Oracle and non-Oracle. It consolidates product information from heterogeneous systems, stores it in a centrally managed repository, enriches it with structured and unstructured data, and then shares it across systems and parties. The result is reduced maintenance, improved accuracy and faster new system and product introductions.
Oracle Sales Cloud delivers a full set of purpose-built tools for sales managers, sales reps, and sales operations professionals.
Oracle Sales Cloud works seamlessly with the application sales reps live in most -- Microsoft Outlook™. This powerful integration allows your reps to see, and manage, all critical data right from within Outlook.
Oracle Sales Cloud is the first cloud sales application available anytime, anywhere, on any device. Oracle Sales Cloud supports iOS, Android and Blackberry devices, all via a UI that is easy to use while retaining the power of Sales Cloud.
Ensuring your organization has ready access to all its customer touch-points is a key priority for Oracle. This document describes how Oracle Sales Cloud integrates with Marketing, Service and Social cloud services to ensure the right information is available when you need it.
At Oracle, we know your process bogs down and much effort is wasted when sales reps do not have good data. Oracle Sales Cloud includes critical customer data management tools to ensure your reps can trust their customer information.
Oracle Sales Cloud provides a rich architecture for extending and customizing the application to work the way you need to.
The Oracle RightNow Virtual Assistant delivers contextual, interactive engagements that draw from relevant information and result in rich, seamless interactions that build trust and loyalty.
Fully integrated across all Oracle RightNow CX Cloud Service products, Oracle RightNow Analytics Cloud Service delivers full visibility across all customer touchpoints, spanning customer service, sales, marketing, and feedback functions. It also provides visibility across all interaction channels by capturing, organizing, presenting, and disseminating real-time actionable knowledge with speed and flexibility.
This document provides a summary of the May 2012 release of Oracle RightNow CX Cloud Service.
Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company defined rules.
Oracle RightNow Cobrowse Cloud Service is a powerful online collaboration tool that enables your agents to see what your customers see. By creating an instant screen sharing experience without the installation required by other cobrowsing products, companies now have a tool for providing exceptional customer service and better facilitating even the most complex sales process.
Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. Oracle RightNow Dynamic Agent Desktop Cloud Service unifies enterprise systems and guides call center agents through business processes across channels, agent pools, and geographies.
With Contact Center Experience Designer, it's easy to design end-to-end experiences for the multichannel Oracle RightNow Dynamic Agent Desktop Cloud Service.
Oracle RightNow Dynamic Agent Desktop Cloud Service for case management enables you to capture, track, assign, and manage customer service requests, from initial contact through resolution, regardless of the channel. With it, you can capture the collective knowledge of your service agents and leverage it across the entire service organization.
Oracle RightNow Email Management Cloud Service helps you stay ahead of high volume email by, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails.
Oracle RightNow Feedback Cloud Service is a fully integrated, multichannel enterprise feedback solution that enables you to capture, measure, and act on critical customer insight so that you can continuously improve the customer experience.
Oracle RightNow Government Cloud Platform Cloud Service provides government agencies with a highly secure customer experience solution that enables superior interactions across Web, social media, and contact center touch points.
Oracle RightNow Guided Assistance Cloud Service enables you to build guides that lead agents and consumers through a series of questions and answers to direct them to the help and information they desire and these guides can be used as part of the Oracle RightNow Dynamic Agent Desktop Cloud Service to assist agents.
Oracle RightNow Innovation Community Cloud Service enables you to connect and collaborate with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas.
Oracle RightNow Outreach Cloud Service helps organizations create proactive, relevant communications based on complete knowledge of their customers.
Oracle RightNow PCI Certified Cloud Platform Cloud Service is part of Oracle RightNow Platform and offers a PCI-certified cloud service as an extension of its software as a service (SaaS) offering.
Among the tools that constitute Oracle Right Now Platform are Oracle RightNow AppBuilder products, Oracle RightNow Service Experience Platform, and Oracle RightNow Virtual CIO Cloud Service.
Oracle RightNow Self Service for Facebook Cloud Service gives your customers and fans multiple options for interacting with your organization—including self-service, crowd service, and agent-assisted service—directly from a customer service tab on your Facebook page.
From social media monitoring to branded online communities to a full-service Facebook experience, Oracle RightNow Social Experience is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web.
Oracle RightNow Social Monitor Cloud Service enables your organization to follow relevant real-time discussions related to your products and services that are occurring on the social Web. It is part of the leading customer experience suite, Oracle RightNow CX Cloud Service, so you can determine actionable next steps to address the needs of customers or prospective customers across social, Web, and contact center experiences.
Oracle RightNow Virtual CIO Cloud Service provides actionable insight and trend analysis with near-real-time visibility into important operational metrics such as performance, availability, reliability, and scalability.
Oracle RightNow Web Self Service Cloud Service pushes relevant knowledge to where your customers need it, harnessing the external Web 2.0 knowledge assets they require to make purchasing decisions.
Integrating your CRM application with Oracle Knowledge for Web Self Service or Oracle Knowledge for Contact Center provides a knowledge-powered service experience that enables organizations to provide customers with exceptional online self service, improve agent productivity in the contact center, and lower overall support costs.
Transform the customer experience through enabling consistent personalized service with Policy Automation
Oracle Social Network connects with your Business Applications with contextual collaboration. It facilitates real-time collaboration between individuals and teams within and across enterprises with a broad range of social tools that seamlessly integrate business processes, activities, and enterprise applications such as CRM and HCM.
At the heart of an integration between Oracle Social Network and a system of record is the Enterprise Social Object.
An overview of features and benefits provided by Oracle's Storage Cloud Service
Oracle Learn is a comprehensive learning solution that transforms your business into a high-performance organization by linking investments in people to bottom-line business results. Built on a highly scalable, extensible, and secure cloud platform, it provides an innovative system for delivering, managing, and tracking your learning initiatives.
Oracle Onboarding enables your new employees to hit the ground running. With it, you can accelerate new employee productivity by streamlining new-hire paper work, ensuring equipment is ready on time, and immediately connecting new hires with critical knowledge and training.
Oracle Workforce Compensation delivers the ability to create both straightforward or complex and highly differentiated pay programs while providing simplified decision-making and consistent messaging to your workforce. You can model an unlimited number of plans to create true differentiation and tailor reward designs to your complex and ever-changing requirements
Leverage the power of our Mid-Market Talent Management solution to streamline your recruiting, on boarding, performance management, compensation and learning. With Taleo Business Edition (TBE) your resources are now able to spend less time on administrative tasks and focus their efforts on business growth and strategy.