Intelligence Solutions

Anticipate and predict customer behavior to optimize results using connected intelligence services, enhanced by artificial intelligence (AI), Internet of Things (IoT) and behavioral analytics.
 
Adaptive Intelligent Apps
Oracle AI Apps for CX are a suite of artificial intelligence and data-driven apps purpose-built for business users to solve specific business challenges. AI Apps augment and amplify customer value across Oracle's CX applications via prebuilt connectivity, enriched data sources, dynamic decision science, and connected outcomes. This application-focused approach delivers the benefits of cutting-edge artificial intelligence and machine learning to Oracle customers with minimal cost and effort.
IoT Analytics
IoT service monitoring for differentiated customer service empowers contact center agents with information and tools to enable immediate issue resolution.
Digital Analytics
Oracle Infinity is an analytics solution that harnesses big data and works in real time to collect, process, and deliver actionable customer intelligence at scale, with unlimited flexibility.
Customer Intelligence Platform
Oracle's new customer intelligence platform will be embedded within Oracle CX Cloud, connecting data, intelligence, and outcomes across the entire customer experience.

Learn More

 

PRESS RELEASE: Oracle Helps Brands Eliminate Customer Blind Spots

Oracle CX Unity provides a comprehensive view into customer interactions across channels and applications.

BLOG ARTICLE: Oracle CX Unity Redefines Customer Intelligence

Consumer expectations have changed. The real way customers engage with brands is dynamic, unpredictable, and they expect to be served with a relevant experience in real time, every time they interact with a brand. Thus, while the problem of understanding customers continues to get more challenging, the solution to serve them these appropriate, device-centric, contextually accurate experiences also gets more difficult.

Related Products

Explore the innovative products that are part of the Intelligence platform solution.
×
Call us now
1-800-633-0738 (United States)

Contact
×
Call us now
1-800-633-0738 (United States)

Technical Support

Oracle Cloud Discussion Forums