Traditional brick and mortar retailers are going through cataclysmic changes. Competition from etailers like Amazon.com, new subscription businesses which provide auto-replenishment, shifting shopper preferences, and generally higher costs of doing business are chomping away at revenue and margins. New technologies like Internet of Things (IoT), digital payments, and AI-powered bots are opening doors to new opportunities. Perfect available-to-promise/available-to-deliver/store pick-up commits are every retailer's aspiration to grow revenue, customer satisfaction, and loyalty.
Oracle CX Cloud helps retail companies take on etailer giants successfully and deliver innovative shopper experiences that grow brand loyalty and advocacy.