Public Sector

The global population is expanding at an unprecedented rate and gravitating towards cities, piling more pressure on strained civic infrastructure. Meanwhile, issues such as public safety and natural disasters must be addressed as a matter of urgency. The public sector has a duty to respond to these challenges and create the smart, safe, sustainable public spaces today's populations demand.
 
Emerging technologies such as cloud and artificial intelligence (AI) can help by enabling fast, intuitive, self-service government apps. Likewise, the Internet of Things (IoT) and big data are producing valuable insights for those with the power to act on them. But everywhere it's a familiar story: Declining budgets mean the public sector must do more with less.
 
Oracle CX Cloud helps public sector organizations drive smart government and improve citizen experience:
 
  • Digitize and automate interactions between government, businesses, and citizens.
  • Enable information sharing across complex departmental structures.
  • Integrate connected citizens with existing processes, allowing for near real-time insights, personalized engagement, and effective execution across multiple channels.
  • Empower citizens with intelligent, omnichannel self-help. AI and chatbots serve to reduce agent burden and reduce call center costs.
  • Streamline case management, automatically enforce business policies, and ensure auditability.
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