Hospitality

In an era of ever-rising guest expectations and new technologies, hoteliers must embrace digital transformation to stay ahead of the pack or risk losing to more agile and disruptive competitors. It is imperative for hoteliers to be able to connect data to know their guests, to connect intelligence to create memorable moments using data-driven insights, and to connect experiences to deliver a total guest experience.
 
Oracle CX Cloud for hospitality companies is a comprehensive solution to transform the end-to-end guest experience, from prebooking, to stay, to after checkout.
 
Digital guest engagement and loyalty:
 
  • Enable a complete, 360-degree digital process on and off property, across guest services, hotel operations, marketing, sales, and other outlets (e.g. spas and restaurants)
  • Deliver intelligent and exceptional experiences using embedded artificial intelligence (AI) and connected data leveraging real-time guest behaviors
  • Increase direct bookings and strengthen guest loyalty by reaching guests at the right moment and engaging in meaningful ways in their preferred channels with personalized and relevant interactions
Empowered guest service:
 
  • Deliver a seamless guest experience with omnichannel guest services, guided recommendations, next best actions, and advanced agent knowledgebase
  • Use artificial intelligence to elevate engagement, recommend relevant responses, and provide higher levels of guest service
  • Be available to your guests anytime and anywhere with 24/7 guest services using online self-service and intelligent assistants/bots
Modern corporate experiences:
 
  • Increase sales effectiveness and productivity with enterprise visibility and reporting, and digital native mobile apps and tools
  • Achieve a higher level of customer insight through accurate, actionable customer data, embedded AI and advanced analytics
  • Improve customer satisfaction and support your customer's needs with unified sales and service
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