Customer Successes

Service

Jackson Hewitt Tax Service, Inc.
“We like that Oracle RightNow is cloud based and always one step ahead in developing new features in the CRM applications that we can leverage to make our customers’ experience better, easier, and seamless."
Tim Bechtold
Vice President of Customer Service
Jackson Hewitt Tax Service, Inc.

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New Zealand Post
“Oracle RightNow has been at the core of New Zealand Post’s transformation journey for years, and plays a key role in the success of our customer experience strategy. We gained a single view of customer interactions, reduced chat handling time by 25% and improved our agent productivity by 10%.”
Russell Stephens
Head of Customer Channels
New Zealand Post

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PhotoBox
"Oracle RightNow helps us to deliver superb customer experience and is integral to our vision of presenting a personal, responsive, and customer-focused brand."
Helen Ellis
Director, Customer Experience
PhotoBox

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