Customer Successes

Service

All Nippon Airways
“Only Oracle Service Cloud provides the functions we require to integrate and manage customer inquiries and interactions across all channels, enabling us to improve call-center staff productivity and enhance the customer experience throughout the entire service chain—from reservation, to airport and inflight services, to arrival and postarrival.”
Yuko Yoshimura
Director, Innovation and IT Strategy, Service Innovations
All Nippon Airways Co., Ltd.

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Jackson Hewitt Tax Service, Inc.
“We like that Oracle RightNow is cloud based and always one step ahead in developing new features in the CRM applications that we can leverage to make our customers’ experience better, easier, and seamless."
Tim Bechtold
Vice President of Customer Service
Jackson Hewitt Tax Service, Inc.

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New Zealand Post
“Oracle RightNow has been at the core of New Zealand Post’s transformation journey for years, and plays a key role in the success of our customer experience strategy. We gained a single view of customer interactions, reduced chat handling time by 25% and improved our agent productivity by 10%.”
Russell Stephens
Head of Customer Channels
New Zealand Post

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