According to CP&S President Lynn White, as the company continued to grow organically and through acquisition and to launch its globalization strategy, it confronted challenges posed by both product complexity and channel diversity.
Enterasys Networks had outgrown their ‘homegrown’ quoting and configuration tools. From their company beginnings as Cabletron in 1983, to their current multi-billion dollar joint venture with Siemens Enterprise Communications, the complexities of their product and service offerings have expanded dramatically.
Prior to implementing BigMachines Express, Envera Systems experienced three critical sales challenges: error-filled quotes, unauthorized discounting, and a slow quote creation process. To address these challenges, Envera sought a simple solution that would be quick to implement and operate seamlessly inside of salesforce.com. That’s what they found in BigMachines Express.
One of Ingersoll Rand's major selling challenges was that key knowledge about how to configure and quote complex products resided solely with the company's highly experienced sales people and application engineers.
By teaming with BigMachines’ Expert Services, Red Hat enhanced their end user experience to drive user adoption and unlock opportunities to deliver standard enhancements resulting in customer satisfaction.
Williams decided that its legacy configuration, proposal and sales tool needed to be replaced. The old tool was difficult to update and maintain. Sending updates to customers was complicated and time consuming.