For B2B Organizations

Oracle CX offers a connected suite of cloud-based apps that give B2B shoppers a best-in-class shopping experience while delivering account specific pricing and catalogs to B2B buyers using a single, unified storefront. Businesses can keep costs under control and serve multiple business models.
 

Robust B2B Capabilities

Account Administration
Easily manage account and contact information across multiple hierarchy levels. Enable B2B customers to manage their own accounts, assign rights to organizational buyers, and set up purchasing limits.
Catalog Management
Manage customer specific catalogs, pricing, and attributes across multiple sites. Easily integrate to any back-end system to connect product details and control advanced pricing rules.
Order Management
Make order processing across all channels quick and easy including support for recurring orders, quick orders, pre-orders, and back-orders. Easily connect to any back-end system to submit orders for fulfillment and connect valuable order data—such as order status—back into the commerce application.
Extend Commerce Experience with Punch-Out
Connect ecommerce experiences to buyers' eprocurement systems. Provide direct access to product catalogs, customer specific pricing, and order approvals.

Drag-and-Drop Experience Management

Total Business User Control
With a drag-and-drop interface, business users can build, optimize, preview, and push updates live quickly—no code or IT required.
Everything You Need in One Place
Manage and preview your site catalog, promotions, merchandising, search, personalization, content, rich media, AB Testing, recommendations, and AI all in one view, with one tool.
Extras Included
Reduce the number of vendor fees and integrations required to run your site with extras such as Akamai CDN, image serving, AB testing, recommendations, automatic push upgrades, and all hosting fees included in a single, predictable subscription cost.
Fully Responsive and Adaptive
Experiences are automatically optimized for mobile and tablet viewing with additional control over mobile experiences if desired.

API- and Services-Based for Flexibility

Choose from Modular Implementation Models
Deploy Commerce Cloud as a fully integrated solution, or to support a headless architecture or a hybrid headless-integrated UI model to take advantage of front-end tooling and microservices.
Catalog Management
Manage customer specific catalogs, pricing, and attributes across multiple sites. Easily integrate to any back-end system to connect product details and control advanced pricing rules.
Integrate Seamlessly
Commerce Cloud was built from the ground up with an API-first architecture and a complete REST web services framework for agile development and accelerated integrations.
Customize with Server-Side Extensions
Businesses have control to extend the functionality of the site and easily add technologies to differentiate the experience without impacting upgradability.
Scale with Standards-Based Languages
Commerce Cloud leverages standards-based languages such as HTML5, CSS3, JavaScript, and NodeJS, making finding developers easy and more affordable.

Configuration, Pricing, and Quoting (CPQ)

Configure
Create 100% accurate product configurations with user-friendly interfaces that include prepackaged integration with Oracle CPQ Cloud for configuration of simple bundles to complex orders scenarios.
Price
Automated pricing and deal management features include price scoring, last price paid, KPI deal comparison, historical trends, and a predictive win optimization guide that maximizes margin and win rate.
Quote
Create professional quotes, contracts, proposals, and any other required, documents—including current product and pricing information—with one click.

Rapid Expansion

Multisite with a Single Subscription
Quickly add country, brand, and microsites on the same scalable infrastructure with the flexibility to make each site consistent or completely unique. With a single admin tool, central or distributed teams can deliver sites that engage their target audience without starting from scratch.
Full International Support
Commerce Cloud is supported in more than 30 languages and more than 60 currencies. It supports numerous regional payment types and models for rapid international expansion.
GDPR Ready
Commerce Cloud fully supports operating within GDPR compliance standards.

Targeting and Optimization

Integrated AB Testing
Commerce Cloud business users can run tests on cosmetic and functional elements for unprecedented insight, control, and site optimization.
Personalization at Scale
Build audiences from demographic, clickstream, and lifetime shopping data, present unique experiences to each, and continually optimize with AB tests and reports by audience.
Robust Reporting
Gain a deeper understanding of what's performing in terms of personalization, AB testing, AI, search, promotions, and core commerce KPIs with integrated reporting.
Connect Deeper with AI
Use the power of Oracle AI to deliver contextually relevant search results, product recommendations, and pricing and promotions to inspire transactions.

Connected Buyer Journeys

Omnichannel Ready
Commerce Cloud supports omnichannel journeys with connected experiences across online, mobile, sales, and service channels.
Call Center
The integrated Agent Console allows call center agents to access a 360-degree view of customer account history to help accelerate issue resolution, assist when placing orders, issue appeasements, and offer informed suggestions.
Part of a Complete CX Journey
Outside the commerce journey, Oracle has the only complete CX portfolio on the market to "grow as you go" and connect to leading Oracle Sales, Service, Marketing, and back-office cloud applications.

Modern Cloud Development

Connect Faster with OIC
Autonomous Oracle Integration Cloud (OIC) is a cloud-based integration platform for faster data mapping and passing between various Oracle, third-party, on-premises, and cloud applications. Commerce Cloud features prebuilt OIC adapters to various CX and back-office apps to make integrations fast and seamless.
Innovate Faster with PaaS
Oracle PaaS allows merchants to develop, test, and deploy next-generation applications in the cloud in a secure, cost-effective manner that speeds time to market and increases competitive advantage.
Move Faster with IaaS
Oracle IaaS offers a set of core capabilities such as elastic compute, storage, networking, bare metal, migration tools, and container to help you quickly increase business value and performance.
Be an IT Hero with Oracle Developer Cloud
Oracle Developer Cloud allows IT professionals and business leaders to quickly develop, test, and deploy extensions and custom applications in any language in a secure, cost-effective manner. Development can be done in popular IDEs using Oracle Cloud environments provisioned on demand.
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