Digital Field Service

In today's competitive market, service is becoming a key battleground, point of differentiation, and revenue growth driver for manufacturers and service providers alike. Oracle's innovative Digital Field Service (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated platform for differentiated service business.
Improve Visibility, Remote Monitoring, and Resolution
Get a real-time view of the performance of assets deployed in the field. Allow service managers and customers to interact with the asset, interrogate a knowledge base, determine next-best-action, and resolve issues remotely, increasing asset uptime, improving customer satisfaction, and reducing cost of service.
Mitigate Risks with Predictive Analytics, Prognostic Driven Maintenance, and Intervention Decision
Drive the real-time service enterprise with predictive analytics and equipment performance alerts to predict service and maintenance issues and improve equipment uptime.
Optimize Scheduling and Dispatch
Optimize the scheduling and dispatch of service personnel. Balance capacity constraints, organizational business objectives, and service level agreement mandates.

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DATA SHEET: Digital Field Service

Oracle's innovative Digital Field Service (DFS) is a cloud-based solution, combining the emerging technologies of IoT and Big Data analytics, with optimized mobile service scheduling and knowledge management, in a platform for the modern service economy.

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